Credentialing Specialist and HR Administrative Support

MetroEHS Pediatric Therapy•Plymouth, MI

About The Position

The Speech/OT/PT/BCBA Credentialing Specialist is responsible for managing all provider credentialing, re-credentialing, and attestation activities to ensure compliance with regulatory, payer, county-specific CMH entities, and organizational requirements. This role supports the full credentialing lifecycle including application management, payer enrollments, CAQH profiles, primary source verification, ongoing monitoring, and documentation accuracy. In addition to credentialing responsibilities, this position provides administrative support to the Human Resources department, assisting with record maintenance, employee file management, ongoing compliance, and general HR operations.

Requirements

Associate’s degree required, coursework or a bachelor’s degree in HR, Healthcare Administration, or a related field preferred
2+ years of experience in medical credentialing, provider enrollment, or a healthcare compliance role.
Experience working in an HR or administrative support capacity preferred.
Strong understanding of credentialing requirements, CAQH management, NPI registry processes, and payer enrollment workflows.
Must possess exceptionally strong organizational skills, with the ability to manage detailed credentialing workflows, track multiple deadlines, and maintain accurate, up-to-date documentation in a fast-paced environment.
Demonstrated ability to work independently, solve problems proactively, and follow complex, multi-step processes.
Excellent attention to detail and accuracy.
Strong organizational and time-management abilities.
Ability to handle sensitive information with confidentiality.
Proficiency in Microsoft Office and HRIS/credentialing software systems.
Effective written and verbal communication skills.
Ability to prioritize and manage multiple tasks in a deadline-driven environment.

Nice To Haves

Certified Provider Credentialing Specialist (CPCS), or Provider Enrollment Specialist Certificate (PESC) preferred

Responsibilities

Manage the full-cycle credentialing, recredentialing, and CAQH attestation process for all clinical providers, including Physical Therapists, Occupational Therapists, Speech-Language Pathologists, Board Certified Behavior Analysts, Registered Behavior Technicians, Social Workers, and other licensed professionals.
Complete and submit credentialing and enrollment applications for both commercial/private insurance payers and county-specific Community Mental Health (CMH) entities.
Maintain accurate, audit-ready credentialing records and tracking systems for all applications, deadlines, and payer requirements. Monitor expirations for licenses, certifications, malpractice insurance, and other required documents; send reminders and ensure timely renewals.
Review provider documentation (licenses, certifications, malpractice coverage, NPI, CAQH, education/experience records) for completeness and accuracy prior to submission.
Ensure CAQH profiles are kept current, including timely attestations and document updates for all providers.
Serve as the primary point of contact between the organization and insurance payers/CMH entities to address application questions, missing information, or follow-up requests.
Maintain up-to-date knowledge of payer-specific credentialing criteria, enrollment processes, contractual requirements, and policy changes that may impact provider status or reimbursement.
Verify provider credentials during onboarding and ensure all necessary documents and data are collected before initiating the credentialing process. Conduct primary source verifications in accordance with federal, state, payer, and accreditation requirements.
Communicate credentialing status updates and expected timelines to internal stakeholders, including HR, Billing, Finance, and Clinical Leadership.
Track and manage payer recredentialing cycles to ensure continuous provider participation without lapses in authorization or reimbursement.
Troubleshoot and resolve credentialing or enrollment issues that may impact claims processing, provider participation, or revenue cycle operations.
Support contract negotiation or amendment processes by providing credentialing-related data and coordinating payer documentation as needed.
Participate in internal audits, compliance reviews, and quality improvement initiatives related to credentialing operations.
Support onboarding processes, including collecting documentation, preparing new hire files, and assisting with system setup.
Maintain accurate employee records, digital files, and HR documentation in accordance with company policy, county-specific compliance standards, and retention requirements.
Assist in scheduling meetings, training, and compliance-related activities.
Provide general HR administrative support such as data entry, correspondence, scanning, and filing.
Support HR projects, compliance initiatives, and process improvements as needed.