Medical Revenue Cycle - Credentialing Coordinator

Serenity Mental Health Centers•Dallas, TX

1d•Onsite

About The Position

At Serenity, we help patients find long-term success even when other treatments have failed. Our mission is to help individuals take back their lives, and we do this by creating the finest patient experience and investing in our employees through a people-centric, collaborative, and growth-oriented culture. Note: This role involves supporting patients who may be experiencing PTSD and suicidal ideation, which could be emotionally triggering for some individuals. Position Overview We are seeking a Credentialing Coordinator to join our corporate office team in Las Colinas, TX. This is a key administrative role that ensures all newly hired and current providers are properly credentialed with accuracy and efficiency. You will work closely with physicians, providers, and internal medical office teams.

Requirements

1+ years of experience in healthcare credentialing or provider enrollment
Familiarity with NCQA, CMS, and Joint Commission credentialing standards
Proficiency in credentialing software (e.g. CAQH, VerityStream, or similar)
Experience with data entry, database management, and document verification
Strong written and verbal communication skills for cross-functional coordination
High level of accuracy, attention to detail, and ability to meet deadlines
Ability to manage multiple credentialing files simultaneously in a fast-paced environment

Nice To Haves

Associate or Bachelor’s degree in Healthcare Administration, Business , or a related field
Experience with provider onboarding in a multi-site healthcare organization

Responsibilities

Process credentialing applications for new and existing healthcare providers
Perform primary source verifications for all submitted documents and credentials
Maintain and update provider enrollment databases
Generate and manage credentialing status reports and timelines
Identify and resolve credentialing discrepancies, time delays, and compliance issues
Prepare and send verification letters to appropriate agencies
Maintain accurate and organized documentation of credentialing processes
Communicate regularly with providers, medical staff, and office administrators
Perform related administrative tasks as assigned
Maintain accurate provider information across payer portals to ensure timely activation and reimbursement
Track enrollment statuses and effective dates , communicating updates to internal teams and proactively addressing delays that could impact revenue cycle or provider onboarding