Credentialing Associate (Part-Time)

firsthand Health • New York, NY

8h • $25 - $25 • Hybrid

About The Position

firsthand supports individuals living with SMI (serious mental illness). Our
holistic approach includes a team of peer recovery specialists, benefits
specialists and clinicians. Our teams focus on meeting each individual where
they are and walking with them side by side as a trusted guide and partner on
their journey to better health.

firsthand's team members use their lived experience to build trust with these
individuals and support them in reconnecting to the healthcare they need, while
minimizing inappropriate healthcare utilization. Together with our health plan
partners, we are changing the way our society supports those most impacted by
SMI.

We are cultivating a team of deeply passionate problem-solvers to tackle
significant and complex healthcare challenges with us. This is more than a
job—it's a calling. Every day, you will engage in work that resonates with
purpose, gain wisdom from motivated colleagues, and thrive in an environment
that celebrates continuous learning, creativity, and fun.

Provider Services supports all aspects of provider and organizational compliance
across enrollment, credentialing, and licensure. This contract role is primarily
responsible for organizational licensure management for peers and non-clinical
staff, ensuring all required licenses, registrations, and compliance items
remain active, current, and audit-ready. This role will also provide backup
support to provider enrollment and credentialing functions, including
follow-ups, status tracking, and system updates when required.

This role is critical to ensuring that all organizational licensure and
provider-related compliance functions remain current, accurate, and audit-ready,
while also supporting broader Provider Services operations as needed.

Requirements

• 3+ years experience in healthcare administration, credentialing, enrollment, and general compliance
• Strong organizational and tracking skills with high attention to detail
• Experience working with spreadsheets and document management systems
• Ability to manage multiple deadlines and priorities

Nice To Haves

• Experience with provider enrollment, credentialing, or licensing processes
• Knowledge of Medicare, Medicaid, and commercial payer processes
• Familiarity with CAQH and credentialing platforms
• Understanding of healthcare regulatory requirements

Responsibilities

• Track, monitor, and maintain all organizational licenses and registrations across applicable states
• Manage renewals, expirations, and supporting documentation to ensure continuous compliance
• Maintain accurate and up-to-date records in internal systems, trackers, and shared drives
• Coordinate with internal teams and external agencies to obtain required documentation
• Research state-specific requirements, regulations, and compliance standards
• Prepare documentation for audits, reviews, and internal reporting
• Identify risks or gaps in licensure and escalate as needed
• Assist with payer enrollment submissions and follow-ups
• Update credentialing systems with application statuses and documentation
• Maintain provider records including licensure, board certifications, and supporting documents
• Track timelines and ensure submissions are progressing within expected turnaround times
• Support CAQH updates and general provider data maintenance
• Communicate with payers and internal stakeholders regarding status updates
• Maintain and update spreadsheets, credentialing software, and internal tracking tools
• Ensure all documentation is organized, complete, and easily accessible
• Generate basic reports on licensure and enrollment status as needed
• Document all actions taken for compliance and audit purposes

Benefits

• physical and mental health
• dental
• vision
• 401(k) with a match
• 16 weeks parental leave for either parent
• 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond)
• a supportive and inclusive culture

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees