Credentialing Administrator

ISACA•Schaumburg, IL

16d

About The Position

The Credentialing Administrator is responsible for supporting the administrative and operational functions of the Credentialing Department. This role manages a range of coordination and process-driven activities, including planning and executing Exam and Item Development meetings, communicating with volunteer contributors, processing purchase orders and invoices, and maintaining team metrics and reporting. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while ensuring accuracy and efficiency. This individual plays a key role in supporting departmental workflows and contributing to the successful delivery of credentialing programs.

Requirements

High School Diploma or equivalent (GED) required.
1+ years of experience in an administrative, operations, or coordinator role
High attention to detail and accuracy, particularly in data entry, documentation, and reporting
Effective written and verbal communication skills
Proficiency in Microsoft Office Suite (Excel, Word, Outlook), including basic spreadsheet and reporting capabilities
Experience supporting meetings or events, including scheduling and logistics coordination
Ability to follow established processes and maintain confidentiality when handling sensitive information
Ability to work independently and within a team setting
Excellent oral and written communication skills
Ability to manage multiple projects effectively, as well as manage and meet deadlines
Strong interpersonal skills
Self-starter, highly motivated
Strong attention to detail
Cultural sensitivity/awareness
Team player, ability to build strong relations internally across functional areas and externally with vendors, suppliers, members, constituents, and volunteers
Proficiency in Microsoft Office products (Word, PowerPoint, and Excel) and Salesforce

Nice To Haves

Associates Degree in non-profit management, communications, general business or related field
3+ years experience in an administrative, operations, or coordinator role
Experience working in a fast-paced, process-driven environment with shifting priorities
Proficiency in additional languages to support diverse customer and volunteer interactions
Experience working with diverse populations, demonstrating awareness, respect, and adaptability in communication and collaboration

Responsibilities

Establish and maintain a centralized filing system by organizing team documentation, developing standardized filing protocols, and clearly communicating processes to ensure accessibility, consistency, and compliance.
Coordinate exam and item development activities by managing scheduling, communications, and logistics for related programs. Monitor shared inboxes, process applications and payments, track CPE credits, and ensure timely and accurate handling of program workflows.
Provide onsite meeting and event support by coordinating logistics such as material preparation and printing, meal planning and delivery, and collaboration with IT and other teams to ensure seamless execution of in-person activities.
Maintain and enhance team metrics and reporting by updating dashboards, running reports, and developing tracking tools (e.g., spreadsheets) to monitor performance, identify trends, and support data-driven decision-making.
Perform quality assurance (QA) activities across systems and deliverables, including reviewing migrated items within the Dimensions system, validating exam files and drafts, testing system functionality, and ensuring accuracy in post-meeting reports.
Track and process expense reports.
Serve as backup scribe for item development meetings.
Proof exam translation files.