Credentialed Tax Professional

Mci World • Killeen, TX

277d • Remote

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a highly skilled and dedicated Credentialed Tax Professional to join our team. The ideal candidate will have a deep understanding of tax laws, excellent attention to detail, and the ability to provide high-quality service to our clients. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Tax Preparer credentials
• Must possess or be able to obtain any related State licenses, certificates, permits or bonds
• Must possess active PTIN (Preparer Tax Identification Number)
• Recent experience preparing federal and state individual 1040 tax returns for clients/customers
• Proficient with technology; solid knowledge of computer operations and software
• Must have (or be willing to obtain) a dedicated hardwired internet connection
• Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment with minimal supervision
• Critical thinking, problem solving, research skills and determination

Nice To Haves

• Audit experience a plus (IRS and state tax authorities)
• Bachelor's Degree
• Bilingual (English/Spanish) communication skills (written & spoken) a plus
• Work at home experience
• State or Federal work experience

Responsibilities

• Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answers using everyday language
• Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation inquiries
• Document client interactions

Benefits

• Paid Time Off: Earn PTO and paid holidays
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes
• Health Benefits: Comprehensive medical, dental, and vision coverage after 90 days of employment
• Retirement Savings: Secure your future with retirement savings programs
• Disability Insurance: Short- and long-term disability coverage available
• Life Insurance: Access life insurance options
• Career Growth: Significant advancement opportunities
• Paid Training: Learn new skills while earning a paycheck
• Fun, Engaging Work Environment: Team-oriented culture
• Casual Dress Code: Comfortable work attire

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: High school or GED