Creator Success Manager

Later • New York, NY

8h • $75,000 - $95,000 • Hybrid

About The Position

The Creator Success Manager is a revenue-driving, creator-facing role responsible for growing and retaining a portfolio of high-value creators through data-led monetization strategies, strong relationship ownership, and proactive risk management. This role sits at the intersection of creator partnership, revenue growth, and product adoption.
You’ll own outcomes, not just relationships. Success in this role is defined by measurable revenue growth, sustained creator retention, and your ability to translate insights into action that helps creators earn more and stay engaged long-term.
This is an individual contributor role with high accountability, clear revenue goals, and meaningful cross-functional influence. It is not a customer support or campaigns execution role.

Requirements

• Experience managing revenue-bearing relationships in an account management, creator partnerships, or client success environment.
• Demonstrated ability to grow accounts through strategy, data analysis, and strong relationship ownership.
• Proven success using data to diagnose performance, inform decisions, and drive measurable outcomes.
• Strong analytical judgment paired with the ability to translate insights into clear, actionable recommendations.
• Excellent communication, organization, and time management skills in a fast-paced environment.
• Comfort working cross-functionally and advocating for partners with clarity and conviction.
• Familiarity with tools such as HubSpot, Gmail, Asana, Excel, and data analysis platforms (preferred, not required).
• Willingness to travel occasionally for creator and industry events.
• Minimum 3-5 years of experience in an account or management role
• A background and understanding in influencer or affiliate marketing
• Strong knowledge in G-Suite, HubSpot experience preferred
• Previous creator success account manager related experience required
• Sales and Service mindset and excellent customer service
• A positive attitude and growth mindset
• Good communication skills, problem solving, and teamwork mindset
• Data-driven and analytical approach to review data and pull-out valuable insights
• Effective communicator both internally and externally while working in person or remotely
• Ability to perform the job safely and with respect for others, for property and for individual safety

Nice To Haves

• Top creator management and agency relations highly preferred.
• Bachelor’s Degree

Responsibilities

• Own a portfolio-level growth strategy that drives creator revenue, retention, and long-term value.
• Identify monetization opportunities, adoption gaps, and churn risk using performance and revenue data.
• Develop tailored, 1:1 creator growth plans grounded in data, experimentation, and clear success metrics.
• Anticipate shifts in creator behavior or performance and adjust strategies proactively.
• Consistently deliver against revenue and retention targets across your book of business.
• Analyze creator performance data to diagnose issues, surface opportunities, and recommend clear next actions.
• Drive product adoption by connecting creator goals to platform capabilities and monetization levers.
• Proactively manage churn risk through targeted interventions and re-engagement strategies.
• Maintain accurate account insights, forecasts, and activity tracking in HubSpot (or equivalent tools).
• Partner closely with Product, Growth, Marketing, Campaigns, and RevOps to advocate for creator needs and unlock growth.
• Serve as the “voice of the creator” in cross-functional initiatives, ensuring feedback is clearly articulated and actioned.
• Work closely with the Director of Growth & Retention to escalate obstacles, unblock issues, and deliver white-glove solutions.
• Stay current on creator economy trends, monetization models, and platform best practices.
• Continuously test, learn, and refine monetization approaches to improve creator outcomes and portfolio performance.
• Share insights, playbooks, and learnings that elevate creator success across the team.

Benefits

• all permanent team members are granted stock options and are eligible to participate in various benefits plans as part of their overall compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level