Creative Operations Manager

Truth Initiative•Washington, DC

1d•$88,000 - $91,000•Hybrid

About The Position

The Creative Operations Manager directs the overall processes, systems, and workflow for a range of deliverables that support Truth Initiative’s national public education campaigns, policy leadership, research, community engagement initiatives, and EX Program for quitting. This role ensures that creative projects move smoothly from intake through delivery, resources are aligned to priorities, and cross-functional stakeholders have clarity, visibility, and support. The Creative Operations Manager partners closely with creative leadership and internal and external creative contributors to enable high-quality work delivered on time and within scope.

Requirements

The ideal candidate has a Bachelor’s degree and 5+ years creative operations experience at an agency, corporations, or nonprofits.
Strong knowledge of creative workflows spanning design, copywriting, video production, digital content, and brand development
Organized, with extreme attention to detail
Experience with Monday or other digital project management platforms
Self-directed and capable of working in a fast-paced environment
The ability to work independently and efficiently on concurrent projects and with internal staff and outside partners/vendors

Responsibilities

Manage the intake and routing of requests, ensuring deliverables are clearly defined
Manages project workflow for deliverables including, but not limited to: videos, digital and print out-of-home assets, graphics, animation, reports, flyers, one-pagers, and high-level presentations
Plans, tracks, and collaborates using internal project management software
Oversees the movement of projects through the creative lifecycle: briefing, concepting, design, review, approval, and delivery.
Works directly with writers, designers, and contract creatives to translate feedback from stakeholders
Ensure timely approvals from all stakeholders (research, legal, leadership)
Manages working relationships with project leads from across the organization to intake projects and determine scope
Deliver regular reporting and dashboards on project volume, workflow efficiency, resource utilization, and productivity metrics.
Reviews and improves resourcing systems, processes, and tools.
Responsible for asset management and archiving projects
Continuously comes up with ideas and better ways to make creative operations run more smoothly.
Helps on-board new creative contributors.
Oversees budgets, estimates and tracks invoices to ensure jobs are within budget, coded correctly and billed appropriately.