Creative Note Writer/Processor

About the position

As a member of the Consumer care department, the Creative Writer /Admin is responsible for Writing, Proofreading and Editing in the Good Manners program. The expectation of the role is that the candidate is able to, with the help of the team, creatively provide content that displays knowledge of Brighton products and of the individual customer that shops with us online or in store.

Responsibilities

• Reach our customers through notes, telling them our company story, a bit about the product they've purchased and how thankful we are for having them shop with us.
• Be a part of our Consumer Care team and make a positive impact in our direct to consumer business with thank you notes each and every day.
• Creative, caring, genuine, short story telling abilities a must.
• A love for people and Brighton products.
• Reviews, submits for approval and revises written material to meet the expected standards of Brighton.
• Develops factors such as theme, product, inspiration, geography to create written material.
• Works with Director to maintain note writing manual to contain the most current trends in communication and Brighton culture.
• Act as backup to Consumer Affairs department with various functions within department and stay abreast of the Ecommerce system and Brighton programs.
• Troubleshoot with processing of notes to ensure all notes are available to Ecommerce shipping.
• Good communication with peers, sharing ideas and inspiration for note writing.

Requirements

• Computer skills
• Typing skills 40 wpm
• Exceptional grammar, spelling and writing skills
• Interpersonal skills and creativity
• Comprehension and ability to produce various types of writing styles
• Ability to learn and navigate various applications used in SHOPIFY ecommerce platform.