Crawlspace Crew Lead

Hawx Pest Control•Raleigh, NC

46d

About The Position

The Specialty Services Crew Lead is responsible for providing on-site leadership, quality assurance, and technical expertise for a wide range of specialty pest management services. This role supports the General Manager by coordinating daily specialty field operations, ensuring work is completed safely, efficiently, and in accordance with company standards and state regulations. The Crew Lead will oversee small teams in the field and serve as a point of contact for quality control, training, customer communication, and problem solving.

Requirements

Must pass required background check and drug screening and motor vehicle record.
Must be 21 years or older w/ valid driver's license
Must have Field Representative Branch Two and Field Representative Branch Three licenses
Reliable: Establishes and upholds our company culture and values. Believes in the company mission and the Hawx culture of excellence. Shows up on time and gets the job done. Stays on top of tasks and manages time and responsibilities well.
People Person: Keeps things positive and energizes people. Adaptable and flexible while working with different personality styles. Develops strong working relationships with team members from different departments.
Emotionally Intelligent, Strong Communicator: Effectively conveys ideas and information in a way that is suited to different audiences and personalities. Actively listens to team members and incorporates feedback and insights gained from others.
Tech Literate: Proficient with commonly used documents and software (word processing, spreadsheets, etc.) and capable of learning new software in a fast-paced environment. Familiarity with Google Workspace tools is a plus.
Problem-solver: Prioritizes understanding the problem over chasing new solutions. Pays close attention to the details and has a keen sense for what’s not working and how it can be improved.
Operational Efficiency: Understands operational processes and workflow optimization strategies to enhance productivity and efficiency.
Organization and Time Management: Able to prioritize tasks while staying on top of multiple workflows in process and to achieve those tasks on time and on target.
Physical labor experience (working in outside conditions)
Ability to bend, lift, sit, stretch, reach, crouch
Able to lift at least 50 pounds

Nice To Haves

Certifications or experience with Sentricon, termite liquid applications, wildlife trapping, or structural exclusion
Prior crew lead or supervisory experience
Experience with attic remediation, insulation, or moisture control services
Works well in the presence of all pests

Responsibilities

Lead and supervise technicians performing specialty services, ensuring proper work quality, safety, and professionalism.
Support the development of the team members through 1:1 development dialogue discussions through daily check in/check outs and reviews throughout the year.
Coordinate daily work assignments, schedules, and job readiness with the GM.
Provide on-site guidance and ensure correct execution of service protocols.
Conduct pre- and post-job inspections to verify compliance with company standards.
Support GM with any necessary paperwork, quality control checks and operational metrics to ensure quality service and profitability for the location operation.
Perform and oversee rodent exclusion work, including sealing entry points, installing exclusion materials, and assessing structural vulnerabilities.
Lead rodent trapping programs, including trap placement, monitoring, and removal.
Oversee and assist with attic insulation removal, installation, sanitation, and pest-grade insulation application.
Perform termite control services including liquid treatments, trenching, rodding, drilling, and Sentricon bait station installation and monitoring.
Support or lead specialty jobs such as wildlife services, bed bug treatments, German cockroach programs, flea treatments, and other ancillary pest or remediation services.
Ensure proper use of PPE, tools, equipment, and chemical products.