CPLC Volunteer

Chicanos Por La Causa • Casa Grande, AZ

428d

About The Position

The Front Desk Representative Volunteer at Chicanos Por La Causa (CPLC) plays a crucial role in welcoming and assisting visitors at the ARIZONA@WORK Pinal County Business and Career Center. This position is part of a non-profit organization dedicated to empowering the Hispanic community through various services. Volunteers are expected to create a positive first impression and ensure visitor satisfaction while providing essential information and support.

Requirements

• Must be 18 years of age or older.
• Excellent communication skills.
• Strong organizational abilities.
• Ability to embrace teamwork.
• Good time management skills.
• Computer proficiency (Google Workspace, Microsoft Office, etc.).

Nice To Haves

• Experience in customer service.
• Familiarity with employment and training programs.

Responsibilities

• Warmly greets guests as they arrive.
• Has each visitor fill out a Front Desk Welcome Form (or fills it out for the guest).
• Answers phone calls from the Pinal County Citizens Call Center and ARIZONA@WORK Pinal County Partners.
• Inputs all visitor information in ARIZONA@WORK Pinal County Partners sign in form (whether in-person or via phone call).
• Has basic knowledge of partner services and eligibility requirements.
• Provides partner service information to job seekers, colleagues, and the business community.
• Notifies staff when a visitor self-identifies as a Veteran or a migrant seasonal farmworker.
• Assists with minor tech problems in the Resource Room.
• Supports visitors registering for Arizona Job Connection (AJC).
• Demonstrates empathy and understanding for diverse backgrounds.
• Maintains customer confidentiality.
• Resolves customer issues and complaints.
• Identifies community resources that may help visitors with barriers.
• Performs any other clerical duties necessary to keep the office running.

Benefits

• Opportunity to gain experience in a non-profit environment.
• Networking opportunities within the community.
• Skill development in customer service and office management.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Industry: Real Estate
• Education Level: No Education Listed