CPI Investigative Supervisor I/II

TX-HHSC-DSHS-DFPS • Plano, TX

13d • Onsite

About The Position

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. The CPI Supervisor performs highly complex (senior-level) consultative services, technical assistance and supervisor work. This position manages administrative staff and a unit of caseworkers responsible for conducting Investigations and Alternative Response (AR) cases within the CPI Division. The Supervisor provides case consultations and monitors the status of cases within the unit by utilizing data warehouse reports to identify trends and patterns related to risk and child safety issues. The Supervisor selects, hires, manages, and develops staff through review of performance data, individual conferences, case readings, data warehouse reports, field visits, and unit meetings to ensure productivity and compliance with policy, procedure, and service control requirements. Provides consultative services, analysis, and technical assistance to design, implement, and monitor solutions and improvements resulting from assessment of CPI cases within the unit pertaining to all child safety issues to ensure the best outcome for the families we serve. The Supervisor provides subject matter expertise, guidance and consultation to unit staff, internal and external stakeholders to shape effective service delivery. The Supervisor is accountable for critical decisions that are crucial to the protection of children. Consults with the area Program Director, regional and state office management, regional caseworkers, and external public and private stakeholders to provide details of complex, high profile and sensitive CPI cases and prioritizes time sensitive reports. The role of an investigative supervisor is a fast-paced, high energy position, requiring daily assessment and decision-making of child safety issues. This position requires regular on-call duties, frequency and timeframes determined by the regional area, to include holidays and weekends. The position oversees the unit in accordance with Child Protective Services Handbook, Title III of the Texas Family Code and Minimum Standards of child placing agencies. The position interacts routinely with clients, judges, attorneys, child advocacy centers, medical and school personnel and all parties involved in an investigation assigned to their unit. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Requirements

• Knowledge of state and federal laws and regulations related to the INV/AR program.
• Specialized knowledge of INV/AR program and child welfare practice
• Strong verbal and written communication skills
• Skill at establishing and maintaining productive working relationships both internally and externally.
• Ability to operate a personal computer and use various software packages
• Ability to prepare clear and concise reports.
• Ability to gather, assemble, correlate and analyze facts
• Ability to prioritize and manage multiple responsibilities.
• Ability to understand new information effectively and quickly.
• Ability to plan, direct and assign responsibilities and supervise the work of others.
• Ability to work with people from a variety of backgrounds and professions.
• Ability to represent Child Protective Investigations effectively with key stakeholders
• Child Protective Services Supervisor I: A bachelor’s degree from an accredited college or university, plus 2 years of full-time experience in Child Protective Services or child placement services in a public social services agency OR 60 accredited college credit hours plus four (4) years CPI/CPS casework work experience OR 90 accredited college credit hours plus 3 and half (3 1/2) years of CPI/CPS casework work experience OR Currently employed as a Child Protective Services Supervisor I in Family and Protective Services.
• Child Protective Services Supervisor II: Completion of Phase I Child Protective Services Specialist Certification and completion of the Child Protective Services Supervisor Certification OR Currently employed as a Child Protective Services Supervisor II in Family and Protective Services OR Currently employed in a Family and Protective Services management position in the Child Protective Services program at a level above Child Protective Services Supervisor AND prior experience as Child Protective Services Supervisor in Family and Protective Services OR previously employed as a Child Protective Services Supervisor II.
• Child Protective Services is professional social work where primary duties are providing social casework services to abused, neglected, or exploited children and their families; or in recruiting, studying, and certifying foster and adoptive homes.
• A Child placement service is the decision-making process around placing and monitoring children in licensed 24-hour childcare facilities and in adoptive placement in compliance with state and federal regulations.

Nice To Haves

• Degree in Social Work, Human Services (Psychology, Sociology, Child & Family Studies, or Counseling), or Criminal Justice.
• Two years’ experience investigating child abuse or neglect (including out of state investigative agencies).
• Favorable casework data/performance history as an investigator.
• Proven success in developing people (teaching, training or being a CPI Mentor).
• Prior leadership experience in any performance-based field.

Responsibilities

• Oversees, directs, and staffs case actions related to safety, risk, and permanency daily.
• Implements program guidelines, performs administrative functions for staff, and conducts unit meetings.
• Interviews, selects, hires, manages, and develops staff.
• Consults with unit staff and interprets program policy and procedures to agency staff, parents, children, youth, caregivers, volunteers, advocates, judges, educational, juvenile justice, other stakeholders, and the general public.
• Performs other duties as assigned and required to maintain unit operations.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees