CPI Investigative Supervisor I/II

TX-HHSC-DSHS-DFPS • TX

88d • $4,801 - $7,761

About The Position

The CPI Supervisor performs highly complex (senior-level) consultative services, technical assistance and supervisor work. This position manages administrative staff and a unit of caseworkers responsible for conducting Investigations and Alternative Response (AR) cases within the CPI Division. The Supervisor provides case consultations and monitors the status of cases within the unit by utilizing data warehouse reports to identify trends and patterns related to risk and child safety issues. The Supervisor selects, hires, manages, and develops staff through review of performance data, individual conferences, case readings, data warehouse reports, field visits, and unit meetings to ensure productivity and compliance with policy, procedure, and service control requirements. Provides consultative services, analysis, and technical assistance to design, implement, and monitor solutions and improvements resulting from assessment of CPI cases within the unit pertaining to all child safety issues to ensure the best outcome for the families we serve. The Supervisor provides subject matter expertise, guidance and consultation to unit staff, internal and external stakeholders to shape effective service delivery. The Supervisor is accountable for critical decisions that are crucial to the protection of children. Consults with the area Program Director, regional and state office management, regional caseworkers, and external public and private stakeholders to provide details of complex, high profile and sensitive CPI cases and prioritizes time sensitive reports. The role of an investigative supervisor is a fast-paced, high energy position, requiring daily assessment and decision-making of child safety issues. This position requires regular on-call duties, frequency and timeframes determined by the regional area, to include holidays and weekends. The position oversees the unit in accordance with Child Protective Services Handbook, Title III of the Texas Family Code and Minimum Standards of child placing agencies. The position interacts routinely with clients, judges, attorneys, child advocacy centers, medical and school personnel and all parties involved in an investigation assigned to their unit. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Requirements

• A bachelor’s degree from an accredited college or university, plus 2 years of full-time experience in Child Protective Services or child placement services in a public social services agency.
• 60 accredited college credit hours plus four (4) years CPI/CPS casework work experience.
• 90 accredited college credit hours plus 3 and half (3 1/2) years of CPI/CPS casework work experience.
• Currently employed as a Child Protective Services Supervisor I in Family and Protective Services.

Nice To Haves

• Degree in Social Work, Human Services (Psychology, Sociology, Child & Family Studies, or Counseling), or Criminal Justice.
• Two years’ experience investigating child abuse or neglect (including out of state investigative agencies).
• Favorable casework data/performance history as an investigator.
• Proven success in developing people (teaching, training or being a CPI Mentor).
• Prior leadership experience in any performance-based field.

Responsibilities

• Oversees, directs, and staffs case actions related to safety, risk, and permanency daily.
• Ensures timely contact is made on all cases and staff are continually assessing child safety throughout the investigation.
• Evaluates unit performance through case readings and ensures documentation reflects all contacts are accurately entered.
• Implements program guidelines, performs administrative functions for staff, and conducts unit meetings.
• Interviews, selects, hires, manages, and develops staff.
• Conducts field visits with staff, reviews performance data, holds monthly conferences, trains, and completes performance appraisals.
• Consults with unit staff and interprets program policy and procedures to agency staff, parents, children, youth, caregivers, volunteers, advocates, judges, educational, juvenile justice, other stakeholders, and the general public.
• Develops and maintains effective working relationships with internal and external stakeholders.

Benefits

• Excellent health benefits
• Special discounts on many products and services through the Discount Purchase Program
• Longevity pay
• Generous paid leave
• Access to the Wellness program
• Lifetime retirement annuity
• Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree