CPG Customer Replenishment Analyst

Peet's Coffee • Emeryville, CA

1d • $75,000 - $88,000 • Remote

About The Position

Join our dynamic team as a Customer Replenishment Manager where you will serve as the key liaison between our supply chain operations and CPG customers, ensuring optimal product availability and inventory levels. You’ll drive collaborative planning, forecasting, and replenishment (CPFR) strategies to enhance service levels, reduce out-of-stocks, and improve supply chain efficiency. This is a remote based role, but there is preference for someone who lives in CA.

Requirements

• Bachelor’s degree in Supply Chain Management, Business, or related field.
• 5+ years of experience in customer supply chain or replenishment roles within the CPG industry.
• Strong understanding of retail supply chain dynamics and inventory management principles.
• Proficiency in ERP systems, forecasting tools, and Excel.
• Excellent communication, negotiation, and relationship-building skills.
• Analytical mindset with a focus on data-driven decision-making.
• Ability to thrive in a fast-paced, cross-functional environment.

Nice To Haves

• Experience with retailer-specific replenishment platforms (e.g., Retail Link).
• Familiarity with retailer compliance requirements, such as OTIF, case-fill rates, and deduction management.
• Familiarity with ERP tools (Microsoft D365 preferred), Power BI, Zendesk, SPS Commerce, and Smartsheet.
• Advanced Microsoft Excel skills, including VLOOKUP, pivot tables, and retail math.
• Tech savvy, or willingness to learn.

Responsibilities

• Lead cross functional meetings and teams to align demand forecasts and inventory strategies between the company and customers.
• Monitor and analyze customer inventory levels, sales trends, and order patterns to proactively manage replenishment.
• Collaborate with internal teams (Sales, Demand Planning, Logistics) to ensure accurate and timely product delivery.
• Identify and resolve supply chain issues, including out-of-stocks, overstocks, and delivery delays.
• Utilize data analytics tools to generate actionable insights and improve replenishment performance.
• Prepare and present performance reports, KPIs, and recommendations to internal stakeholders and customers.
• Develop and maintain strong relationships with key strategic customers to understand their replenishment needs and business cycles.
• Serve as the in house expert with a deep understanding of the customer promotional plans and run rates across segments – understanding the customer business as much as the customer.
• Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

Benefits

• Recharge Time – Paid vacation, holidays, and sick days.
• Health & Wellness – Medical, dental, and vision coverage.
• Future You – 401(k) plan with generous match program to help you save.
• Peace of Mind – Life insurance, disability, and options for HSAs and FSAs.
• Everyday Perks – Free coffee, fresh baked goods, and discounts.
• Growth & Support – Career development and an Employee Assistance Program when you need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees