CPAP Customer Service Representative HYBRID

Rotech Healthcare • Orlando, FL

100d • Remote

About The Position

Join a Leader in Home Healthcare. At Rotech Healthcare Inc., we're more than a medical equipment provider—we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Requirements

• High school diploma or GED equivalent, required.

Nice To Haves

• Experience with medical equipment, preferred.
• Experience with medical billing practices and of billing reimbursement, preferred.
• Experience in medical field and administrative record management, preferred.
• One year of related work experience, preferred.
• Medical terminology, preferred.

Responsibilities

• Communicates and works with operations and sales staff to reduce internal workflow issues and errors that affect processing time-lines and patient care.
• Communicates with patients/clients, referral sources and Rotech sister locations both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner.
• Complies with all applicable company policies and procedures to meet JCAHO and company standards.
• Examines and proposes improvements to increase efficiencies, decrease processing time-line, and minimize errors.
• Expected to maintain expertise of insurance requirements for locations serviced in the division.
• Processes new orders: inputs new patient set-ups, verify insurance eligibility and order requirements, follow up and obtain missing documentation, obtain authorizations, collect patient balances, work with 3rd party platforms, communicate with patient regarding their set up expectations and completes daily assigned work in an accurate and timely manner.
• Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line.
• Works autonomously and independently to maintain a high performance rate and above average results in the in-box, OIP, and assigned goals.
• Performs other duties as assigned.

Benefits

• Generous paid time Off and paid holidays.
• Overtime pay for non-exempt hourly positions based on business needs.
• Commission for Account Executives.
• Fixed and variable rate car reimbursement for Area Managers and Account Executives.
• Employee discount program.
• Employee recognition program.
• Bonus and incentive opportunities.
• Mileage reimbursement (when applicable for the position).
• Telephone reimbursement (when applicable for the position).
• EAP.
• 401k, HSA and FSA/Dependent Care FSA.
• Medical, Prescription, Dental and Vision.
• Life Insurance, Disability, Accidental death, Identity protection and Legal services.
• Meru Health Mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings solutions programs.
• HEPB and TB vaccinations.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED