Covenants Coordinator

Castle Group•Lake Worth, FL

About The Position

The Covenants Coordinator is responsible for executing scheduled visual inspections of the community to ensure that homeowners are following the requirements regarding maintaining the general appearance of their homes and surrounding property as indicated in each association's Declaration of Covenants. The Covenants Coordinator provides exemplary service consistent with the Castle Group's values and mission. As a representative of Castle Royal Service, he or she performs all responsibilities while demonstrating outstanding customer service skills.

Requirements

High school diploma required.
Valid Driver’s License required.
Minimum of 1 year of related work experience or customer service experience required.
Intermediate command of computer hardware/software, specifically Microsoft Office Suite.
Strong customer service, communication, and interpersonal skills, including conflict resolution and de-escalation techniques.
Able to work under tight deadlines and use time effectively based on key priorities.
Excellent verbal and written communication skills with the ability to communicate, receive, and exchange ideas and information through spoken and written means.
Excellent interpersonal skills and a high attention to detail.
Comfortable learning new technology.
Ability to act with integrity, professionalism, and confidentiality.
Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations.
Ability to lift 30lbs. following appropriate safety procedures.
Ability to: Work in different environmental working conditions (e.g. heat, cold, wind, rain).
Walk and climb stairs.
Walk on uneven terrains, depending on the community
Handle, grasp, and feel objects and equipment.
Extensive use of fingers for typing and visual use of the computer monitor.
Reach with hands and arms.
Ability to navigate property/buildings quickly and easily is required to meet the job functions.
Must be comfortable working outside for long periods of time in all types of weather.
Repeat various motions with wrists, hands, and fingers.
Ability to detect auditory and visual emergency alarms.
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.
Visual ability correctable to 20/20.
Ability to respond verbally in an understandable, professional manner in person and over the telephone.
Ability to stoop and bend.
May be required to travel for training sessions off-site on an ad-hoc basis.
May be occasionally required to cover for staff at other communities within a reasonable commuting distance when needed.
Ability to work extended hours and weekends if needed.

Nice To Haves

Associate's degree with a concentration in business or hospitality preferred, or equivalent combination of education and experience.
Florida CAM License preferred.
Experience with property management software is preferred to process violations.
Bilingual preferred but not necessary, depending on the community.

Responsibilities

Inspect the community on a recurring schedule as determined by the Association. Update all inspection data into the assigned compliance system, including issuing and closing out with consistent enforcement, ensuring completion
Upload violations to the Production folder for mail-outs daily.
Respond to resident inquiries with the information necessary to correct the violation in a timely manner.
Prepare the notice/agenda for the monthly Violations Hearing meetings and attend the meetings.
Attend Board meetings upon request to address violation appeals, if applicable.
Prepare fining notices following Violation Hearing meetings and assess fines to owner ledgers accordingly.
May be involved in the inspection, review, and research of the Homeowner Architectural Modification process.
Attend and take minutes at monthly Rules and Regulations Committee meetings.
Assist in investigations and tape/log reviews for any unusual incidents.
Resolves and follows up on violation complaints/issues with Royal Service.
Follows safety procedures and maintains a safe work environment.
Other duties and responsibilities as assigned by the Property Manager.