Courtroom Technology Assistant

U.S. District Court, District of Arizona • Tucson, AZ

402d • $48,829 - $79,367

About The Position

The Courtroom Technology Assistant at the U.S. District Court, District of Arizona, provides specialized technical and administrative support for courtroom and conference room audio/video systems. This role involves troubleshooting, maintenance, and coordination of A/V systems to ensure effective operation for judges, court staff, and related offices. The position requires collaboration with various stakeholders and includes responsibilities for system upgrades, training, and inventory management.

Requirements

• High school graduate or equivalent.
• At least two years of generalized experience and one year of specialized experience equivalent to work at the next lower grade level (CL24).
• Demonstrable skills and experience related to the technical aspects of audio/video applications, terminology, and methodology.
• Ability to occasionally work after hours and weekends as required.
• Physical ability to lift, move, and access equipment in tight workspaces.

Nice To Haves

• Strong customer service skills.
• Ability to work cooperatively with clients, team members, and managers.
• Ability to handle multiple priorities in a fast-paced environment.
• Bachelor's degree from an accredited university or college.

Responsibilities

• Respond to day-to-day support needs of courthouse audio/visual systems throughout the district, including installation, support, maintenance, troubleshooting, and repair.
• Perform routine and scheduled maintenance and evaluation on audio/visual systems for quality control purposes.
• Assist in developing security mechanisms to protect hardware and software resources.
• Test systems and monitor user concerns from the audio/visual control center, ensuring all systems are operating correctly.
• Work in advance with courtroom deputy and courtroom scheduler to ensure any special equipment or connectivity preparations have been completed.
• Perform system upgrades and coordinate service with vendors or other in-house staff, ensuring minimal disruption at the court site.
• Receive calls, log, and operate an effective audio/visual help desk and route service calls accordingly.
• Assist in managing and coordinating compatibility of systems, both software and hardware.
• Recommend the purchase of resources to support specific needs of the audio/visual systems and the court.
• Maintain inventory of courtroom technology audio/visual systems and components, according to internal control policies.
• Provide audio/visual systems training for court staff, other agencies, and the Bar.
• Assist in the development and maintenance of system documentation and user-friendly resources for system operation.
• Operate audio/visual equipment and assist with videoconferencing and teleconferencing, as required.
• Provide backup assistance to the Courtroom Technology Specialist and other information technology staff.
• Participate in local or national conferences and similar gatherings to continue professional development.
• Travel throughout the district to cover all divisional offices as required.

Benefits

• Salary range: $48,829.00 - $79,367.00 Annually
• Full-time position with potential for overtime.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED