Courtroom Technician (#715)

Maine Judicial Branch•Biddeford, ME

About The Position

The Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for Judicial Branch employees as well as courtroom attendees as required by court proceedings. The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other Judicial Branch facilities, offices, and judge chambers in Maine. Even though the CT is an entry level position, the CT must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources. The CT requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required. On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings. All training will be approved by the Manager of Technology & Infrastructure. Most duties will be at the CT home base courthouse however regional travel may be frequently requested. Statewide travel is also possible. The CT will be supervised by the IT Operations Administrator.

Requirements

Bachelor's Degree: A degree is Cybersecurity, Information Technology, Computer Science, or a related field is required. A combination of related post-secondary education and/or technology-related security work experience totaling at least 10 years may be considered in lieu of a bachelor's degree.
Professional Experience: A minimum of 3 years of work experience relating to direct IT security work is required.
Must have and maintain a valid driver's license.
Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of: Desktops / Laptops of various operating systems
Printers and Scanners
Audio / Video equipment use and setup
User VOIP desk-sets
Document Camera
Audio listening equipment
General presentation software
May be asked to host remote video proceedings in special circumstances
Must be able to diagnose and fix tier 1 computer issues.
Assists with help desk tier 1 trouble tickets.

Nice To Haves

Preference will be given to those who have IT security experience for a government or medium to large corporation.
Relevant certifications such as Certified Information Systems Security Hacker, Microsoft, Apple, or CompTIA Security+ are preferred.
Demonstrated seven or more (7+) years of experience supporting computers, servers and devices in an enterprise environment (multi-platform experience is a plus (e.g. Windows, OSX, Google, Unix, Android, OIS, etc.)
Experience with videoconferencing equipment and audiovisual equipment a plus.

Responsibilities

Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of: Desktops / Laptops of various operating systems
Printers and Scanners
Audio / Video equipment use and setup
User VOIP desk-sets
Document Camera
Audio listening equipment
General presentation software
May be asked to host remote video proceedings in special circumstances
Must be able to diagnose and fix tier 1 computer issues.
Assists with help desk tier 1 trouble tickets.

Benefits

Work-life balance: 13 paid holidays, 2+ weeks of vacation leave, and 12 paid sick days every year.
Paid Parental Leave: 4 weeks
Gym membership and childcare reimbursement programs
Public Service Student Loan Forgiveness Program
Health insurance coverage (85%-100% employer-paid for employee-only plan)
Health insurance premium credit (5% decrease in employee premiums)
Dental insurance (100% employer-paid for employee-only plan)
Health and dependent care flexible spending accounts
Defined Benefit Pension plan contributions
Voluntary deferred compensation (retirement savings 457 Plan)
2+ weeks of vacation leave, and 12 paid sick days every year.
Paid Parental Leave: 4 weeks
Gym membership and childcare reimbursement programs
Public Service Student Loan Forgiveness Program
Health insurance coverage (85%-100% employer-paid for employee-only plan)
Health insurance premium credit (5% decrease in employee premiums)
Dental insurance (100% employer-paid for employee-only plan)
Health and dependent care flexible spending accounts
Defined Benefit Pension plan contributions
Voluntary deferred compensation (retirement savings 457 Plan)