Courtesy Patrol - Seasonal

Roberts Resorts & Communities•Apache Junction, AZ

About The Position

As a Courtesy Patrol you will contribute to the seamless operation of the Resort through exceptional customer service. Greet guests and residents warmly and professionally, ensuring a welcoming atmosphere from the moment they enter the resort. Engage in prompt yet courteous interactions with all residents and guests, maintaining a hospitable and professional demeanor at all times.

Requirements

Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence
Communication Skills: Demonstrated effectiveness in both verbal and written communication, facilitating clear and concise interactions
Problem-Solving Abilities: Capable of maintaining composure and finding effective solutions when faced with pressure or challenging situations
High school diploma or equivalent.
Previous experience in customer service roles preferred.
Familiarity with hospitality industry practices and procedures.
Basic knowledge of safety and security protocols.
Constantly stand, walk, push, pull, lift grasp; Frequently use arms and hands.
Manual dexterity for using kitchen equipment.
Clear vision and hearing to communicate effectively.
Capability to lift and carry up to 20 pounds.

Responsibilities

Provide exceptional customer service, ensuring guests feel welcomed and valued throughout their stay.
Escort arriving guests to their sites, assisting with parking to prevent damage to resort property.
Report departures to the main office in a timely manner, including meter readings.
Monitor compliance with the Resort's rules and regulations, ensuring a safe and enjoyable environment for all.
Report rule infractions to management, providing notices to guests as necessary.
Additional duties as assigned