Courtesy Clerk

Hy-Vee-posted 9 months ago

Spencer, MA

Food and Beverage Retailers

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Courtesy Clerk position is responsible for providing prompt, efficient, and friendly customer service, packaging purchases, and assisting customers with delivery to their mode of transportation.

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
Greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Makes an effort to learn customers' names and to address them by name whenever possible.
Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, and passing along customer suggestions or requests.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Packages purchases.
Cleans registers, restrooms, break room, backroom, sweeps and mops the floor, and tends to supply needs.
Assists customers in transporting purchases to their mode of transportation.
Helps train new courtesy clerks.
Checks prices on products.
Pulls product forward on shelf.
Brings carts in from parking lot and cart corral.
Cleans can redemption area and empties the recycle bins, where applicable.
Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.
Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.

Must have the ability to carry out detailed but uninvolved written or verbal instructions.
Ability to do simple addition and subtraction; copying figures, counting and recording.
Must be able to understand and follow verbal or demonstrated instructions.
Must be able to perform physical activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

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