Courtesy Clerk

Hy-Vee-posted 9 months ago

Eldora, CO

Food and Beverage Retailers

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At Hy-Vee, our people are our strength. We promise 'a helpful smile in every aisle' and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Courtesy Clerk position is a non-exempt role in the Grocery department, responsible for providing prompt, efficient, and friendly customer service. This includes packaging purchases and assisting customers with delivery to their mode of transportation.

Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
Greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Makes an effort to learn customers' names and to address them by name whenever possible.
Assists customers by escorting them to the products they're looking for, securing products that are out of reach, and loading or unloading heavy items.
Makes note of and passes along customer suggestions or requests.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Packages purchases and assists customers in transporting purchases to their mode of transportation.
Cleans registers, restrooms, break room, backroom, sweeps and mops the floor, and tends to supply needs.
Helps train new courtesy clerks.
Checks prices on products and pulls product forward on shelf.
Brings carts in from parking lot and cart corral.
Cleans can redemption area and empties the recycle bins, where applicable.
Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows the location of merchandise in the store and back room.
Maintains supplies on front-end, such as paper/plastic sacks and receipt paper.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.

Must have the ability to carry out detailed but uninvolved written or verbal instructions.
Ability to do simple addition and subtraction; copying figures, counting, and recording.
Must be able to understand and follow verbal or demonstrated instructions.
No education or experience requirements.

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