Courtesy Clerk

Hy-Vee • Marion, IA

390d

About The Position

The Courtesy Clerk at Hy-Vee is responsible for providing prompt, efficient, and friendly customer service, ensuring a positive shopping experience for customers. This role involves assisting customers with their purchases, maintaining cleanliness in the store, and supporting various departments as needed. The position emphasizes teamwork, customer focus, and adherence to company policies.

Requirements

• Ability to carry out detailed but uninvolved written or verbal instructions.
• Ability to deal with a few concrete variables and perform simple addition and subtraction.
• Must be able to understand and follow verbal or demonstrated instructions.
• Ability to write identifying information and request supplies orally or in writing.

Responsibilities

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
• Greets customers in a friendly manner, whether in the designated department or elsewhere in the store.
• Assists customers by escorting them to products, securing out-of-reach items, and loading or unloading heavy items.
• Makes note of and passes along customer suggestions or requests to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Packages purchases and assists customers in transporting them to their mode of transportation.
• Cleans registers, restrooms, break room, backroom, and sweeps and mops the floor.
• Helps train new courtesy clerks and checks prices on products.
• Pulls product forward on shelves, brings carts in from the parking lot, and cleans the can redemption area.
• Stocks, faces, rotates merchandise, cleans shelves, and understands shelf tags.
• Maintains supplies on the front-end, such as paper/plastic sacks and receipt paper.
• Adheres to department and company guidelines related to personal hygiene and dress.
• Reports to work when scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: No Education Listed