Courtesy Clerk, Parttime, Second Shift

SpartanNash • Grand Rapids, MI

124d

About The Position

This role is responsible for providing courteous customer service in person or by telephone; answers incoming calls to the retail store and directs incoming calls to the appropriate department and assist with guest questions in store. Also responsible for operating cash register and/or assisting guests with self-checkouts.

Requirements

• High school diploma or GED (required).
• One year of prior retail or related experience preferred.
• Good verbal communication skills; ability to interact politely and effectively with customers.
• Good customer service and organizational skills; detail-oriented.
• Good reading, writing and arithmetic skills are required.

Responsibilities

• Provide courteous guest service in person or by telephone.
• Answer incoming calls to the retail store and direct calls to the appropriate department.
• Assist with guest questions in store.
• Perform/process guest services transactions such as credits, over-rings, refunds, lottery ticket sales, money orders/transfers (Western Union), media related purchases, etc. in accordance with Company policies.
• Operate cash register to itemize customer purchases and assist guests with self-checkouts.
• Handle a variety of products which may include dry groceries, frozen foods, dairy products, produce, poultry, fish, beef and pork products.
• Process financial transactions including cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons.
• Bag customer purchases.
• Maintain understanding of current store programs and product locations.
• Understand use of check-stand equipment (register, self-checkouts) and its efficient operation.
• Comply with Company policies regarding security, cash handling/cash drawer accounting procedures, product handling, the sale of alcohol and tobacco products.
• Communicate the Company programs in-store specials and coupons to customers.
• Model high standards of service to achieve a customer oriented store.
• Maintain a clean and well-stocked department.
• Ensure the department complies with Company safety and sanitation procedures and standards.
• Notify the department lead or manager of any issues with pricing, cash registers, etc.
• Follow all PPE and Safety Guidelines.
• Follow all Food Safety and Cleaning Expectations.
• Follow Guest Experience Guidelines.
• May be assigned tasks in other departments based on customer experience need.
• Additional responsibilities may be assigned as needed.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees