Courtesy Clerk/Grocery Bagger

Kroger-posted 5 months ago

Stanwood, WA

Food and Beverage Retailers

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The Courtesy Clerk/Grocery Bagger is responsible for creating an outstanding customer experience through exceptional service. This role involves establishing and maintaining a safe and clean environment that encourages customers to return. The associate will demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Bag groceries at checkout for customers.
Strive for at least five items in the bag while ensuring that contents or items are not damaged.
Follow best practices for bagging items in various types of bags (reusable/plastic/paper).
Assist in removing customer's merchandise from the bottom of the bascart for checkout.
Offer to help customers with loading bags into their car.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills, collect and pick up trash inside the store and parking lot.
Clean all areas inside and outside of the store.
Handle and assemble seasonal merchandise.
Understand the store's layout, locate products, and conduct price checks for cashiers.
Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, accidents, or issues and notifying store management.
Adhere to all food safety regulations and guidelines.
Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
Adhere to all local, state, and federal laws, and company guidelines.
Work cooperatively in a high-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of this position with or without reasonable accommodation.

Customer service skills.
Effective communication skills.

Retail experience is preferred but not necessary.

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