Court Support Navigator #58810

Volunteers of America Oregon•Portland, OR

1d•$19 - $25•Onsite

About The Position

The Court Support Navigator is responsible for providing a welcoming and friendly reception to people visiting the Multnomah County Central Courthouse while assisting court patrons with wayfinding and addressing special needs. The Court Support Navigator is responsible for serving the public entering the courthouse by greeting visitors in the courthouse lobby; directing individuals to informational kiosks, departments, services and courtrooms; answering basic questions about the courthouse; and locating resources within the courthouse for individuals that are requesting accommodations or extra assistance in order to conduct their business. Works in collaboration with courthouse administration and VOA Oregon staff to ensure up-to-date information is available.

Requirements

High school diploma or GED required.
At least one year of professional reception and/or customer service experience
Bi-lingual required
Knowledge and skills using MS Office and desktop/iPad tools.
Communication proficiency
Cultural competency and desire to work with diverse, multicultural community members
Customer service orientation and skills
Basic conflict resolution skills
Ethical, professional conduct
Adaptable
Initiative
Time management and organizational skills
Good judgment and problem-solving abilities
Ability to work independently
Knowledge and understanding of courthouse floorplan, procedures and services to make meaningful referrals.
Familiarity with de-escalation techniques and trauma training to work effectively with community members in crisis.
Ability to pass a criminal background check.
Reliable transportation.

Nice To Haves

Prior experience working within public service setting preferred but not required
Experience supervising volunteers or other employees is preferred but not required

Responsibilities

Welcome and direct people accessing services at the courthouse.
Direct families with children to the CourtCare drop-in childcare center.
Respond to inquiries respectfully and determine appropriate solutions to problems.
Communicate effectively with visitors utilizing services, as well as with community partners and courthouse staff.
Collaborate with court leadership to track the evolving needs of court patrons and identify potential process improvements.
Report any suspected problems, incidents, accidents, or other concerns to supervisor as soon as possible.
May coordinate with volunteers for continuum of service.
Other duties as assigned by manager.

Benefits

Comprehensive health coverage – medical, dental, and vision insurance, with an employee medical premium starting at just $12.50 per paycheck
Financial protection – life insurance, short- and long-term disability insurance
Retirement security – 403(b) with an automatic 5.5% employer contribution after 18 months, regardless of employee participation
Work-life balance – a generous paid time off (PTO) plan, starting with accruals that earn 15 days in the first year, 23 days in the second, and 26 days in the third
Upfront sick leave – 80 hours of front-loaded sick time (prorated in the first year), which resets annually on January 1
Paid holidays – 10 paid holidays each year, plus three personal holidays (prorated in the first year) for employees to take time off to celebrate holidays, events, or milestones that matter most to them
Student loan forgiveness – As a 501(c)(3) nonprofit, VOA Oregon is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, which can help employees reduce or eliminate their federal student loan debt after 10 years of qualifying payments.
Additional perks – flexible spending accounts, an employee assistance program, and other voluntary benefits and discounts

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