Court Operations Specialist, Hennepin County, Family Division, Protective Orders Team

Minnesota Judicial Branch•Minneapolis, MN

2d•$26 - $38•Hybrid

About The Position

Hennepin County District Court invites qualified internal applicants for a Court Operations Specialist in the Family Division. This is a diverse, professional environment that promotes equity for all court staff and court users. Court Operations Specialists performs advanced court operations work in an assigned unit under limited guidance from their supervisor. This position is highly detail-oriented, provides expert knowledge of court procedures and policies, and involves advanced court operations and case processing work. The Court Operations Specialist serves as the subject matter expert and point of contact for staff with regards to report management and case processing. This position will spend a significant amount of time on advanced work including quality assurance, compliance, report analysis, and complex case processing with the primary focus on staff training needs for both new employees and training on new processes to ensure both accurate and timely case processing. This work entails a considerable amount of data entry, customer service, the application of independent judgment in a fast-paced environment, the ability to effectively manage competing demands, and is expected to perform the full scope of varied clerical work involved in case processing. This AFSCME-represented position is classified as a Court Operations Specialist, with the same working title. The Family Division is located in the Family Justice Center in downtown Minneapolis at 110 South 6th Street. Typical hours for this position are 8:00 a.m.-4:30 p.m., Monday-Friday, with some flexibility based on business needs. Interviews will take place virtually for this position. This position is a combination of working onsite with occasional flexibility to work remotely based on assignments and business needs.

Requirements

High school diploma or equivalent
Two years of experience as a Court Operations Associate or equivalent experience
As this position is hybrid, access to reliable internet connection is required
Ability to train staff on procedures and new or changed processes or systems.
Ability to adapt technical and procedural training to the various learning styles of staff.
Ability to take direction well and maintain a professional and positive attitude through challenging circumstances.
Excellent attention to detail.
Self-directed and motivated with demonstrated leadership skills and the ability to independently make decisions in accordance with laws, regulations, and departmental policies and procedures.
Ability to establish and maintain positive, effective working relationships while providing guidance and motivation for others.
Ability to communicate effectively, both orally and in writing, and meet individual responsibilities while addressing the needs of customers and justice partners.
Ability to work respectfully with people from diverse backgrounds.
Ability to prioritize and work well under pressure in a high volume, fast-paced work environment with attention to detail and accuracy.
Flexible and adaptable to changes with workloads, job assignments, new procedures, various computer systems, court trends, and priorities.
Knowledge of the organization, operation, function, and jurisdiction of the court.
Ability to work onsite and remotely based on business and trainee’s needs.

Nice To Haves

Knowledge of current Hennepin County District Court Family Division policies and procedures
Experience de-escalating and resolving customer disputes, issues, questions, or clarifying processes.
Experience providing technical and procedural training.
Experience reviewing work of others for accuracy and providing feedback for corrective action.
Experience writing job procedures and develop training materials in a clear and concise manner.
Considerable knowledge of court procedures, laws, and legal terminology.

Responsibilities

Report Management - Generate and maintain daily, weekly, and monthly reports and statistics from multiple sources; identify issues, sources, and resources, summarize and present findings, trends, changes, and concerns to supervisor; may work with employees to correct errors or issues.
Serve as a subject matter expert and resource for the division’s job functions for team members using advanced knowledge and expertise of court policies, procedures, and processes to answer questions, address complex or unique case processing situations, and solve problems.
Train new court operations staff on policies and procedures; provide training to all staff on new or changed/revised policies, procedures, processes, or systems; prepare training material as applicable; spot check employee work to ensure understanding.
Review legal documents for completeness, adequacy, accuracy, restricted identifiers, and compliance with rules and/or statutes; determine processing required and take necessary action in accordance with court rules, statutes, and procedures; maintain and organize division or county resources and materials electronically while utilizing applicable technology.
Perform the full range of court operations work within the Family Division, including but not limited to case initiation, general case data entry and management using the electronic case processing system, and any related applications and equipment.
Communicate via phone, mail, and/or e-mail with court partners and customers.
Assist customers with protective orders specific questions at the family administrative counter.