Court Operations Leadworker I, Hennepin County, Criminal Specialized Unit

Minnesota Judicial Branch•Minneapolis, MN

4d•$26•Hybrid

About The Position

Hennepin County District Court is accepting applications to fill a Court Operations Leadworker I position in the Criminal Specialized Unit. This position offers an opportunity to work in a diverse, professional environment that promotes equity and inclusion for all court staff and court customers. Court Operations Leadworkers perform highly advanced, detail-oriented technical work while delivering excellent customer service in person, electronically, and by phone. This position requires exceptional interpersonal skills and a collaborative approach to working with justice partners, court staff, attorneys, judges, and members of the public. Responsibilities include assisting the public and agency representatives by providing accurate information and clear explanations of court rules and procedures. The Criminal Specialized Unit supports all units within the Criminal Division by performing a variety of assignments. The Court Operations Leadworker I performs advanced court operations work including training team members, compliance, report analysis, and complex case processing under limited supervision from their leadership team. Additionally, this position supports the unit supervisor with schedule writing, facilitating team meetings, and facilitating new work roll-out plans. A successful candidate for this position is able to exercise independent judgment in a fast-paced environment and effectively manage competing demands.

Requirements

High school diploma or equivalent
Two years of experience as a Court Operations Associate, Specialist, Leadworker, or equivalent
Two years of experience providing exceptional customer service and deescalating situations
As this position will be working primarily remotely, access to reliable internet connection is required
Ability to prioritize work, meet deadlines, and maintain accuracy in a fast-paced environment
Ability to train both new and current staff on procedures, adapting technical and procedural training to various learning styles when appropriate
Ability to establish and maintain positive, effective working relationships while providing guidance and motivation for others
Ability to communicate effectively in writing and verbally with customers and justice partners from diverse backgrounds
Experience developing job procedures and training materials in a clear, concise manner
Adaptable to changes in workload, job assignments, procedures, technology, and priorities
Proficient with Microsoft Office Suite, Adobe, and SharePoint; ability to learn other job-related software
Proficient in problem solving including consulting various resources
Considerable knowledge of court procedures and policies, laws, legal terminology, and legal factors pertaining to the court
Excellent listening and customer service skills

Nice To Haves

Bachelor's degree or post-secondary education
Experience with relevant criminal processes, including the ability to read judicial orders and update criminal cases in the court’s case management system
Considerable knowledge of criminal court procedures and policies, laws, legal terminology, and legal factors pertaining to the court

Responsibilities

Maintain weekly assignment schedules and provide work direction to staff; independently make day-to-day adjustments in assignments due to business needs, including providing back-up where needed; review staff work for timeliness, accuracy and compliance
Process documents including search warrants, probation documents, bail evaluations, and case related filings and orders
Maintain statistical data as required and monitor daily quality assurance and data integrity reports; analyze reports using available resources to research problems, and consult with supervisor on identified issues/trends
Perform advanced financial transactions including case financial adjustments, processing cash bail refunds, preparing daily deposits and reviewing and submitting bail refund checks
Provide exceptional customer service as subject matter expert for internal and external customers, using advanced knowledge of criminal court policies and procedures to answer questions, address complex or unique case processing situations, and solve problems
Develop, refine, and administer training to both new and current staff on procedures and process changes
Expungement of record case management including monitoring and updating
Participate in and provide feedback on pilot projects assigned to department
Provide effective leadership, coaching, and mentorship to the Criminal Specialized Unit staff, consistently acting as a positive role model to foster a collaborative and high-performing environment