Court Operations Associate, Ramsey County, Civil Division

Minnesota Judicial Branch•St. Paul, MN

6h•$23 - $24•Onsite

About The Position

The Second Judicial District is accepting applications for a Court Operations Associate position in the Civil Division of Ramsey County District Court, 15 W. Kellogg Blvd., St. Paul, MN 55102. This position is a critical role that requires advanced court clerical work, including handling various types of civil and probate cases, such as Major and Minor civil cases, Guardianship/Conservatorships, and Estates. The position will be primarily focused on providing customer service in person and over the phone along with other assigned responsibilities. Under the supervision of a Civil Division Supervisor, this position involves performing varied clerical tasks using electronic filing systems and paper processes, providing in-courtroom support, processing filings, and responding to customer requests, while maintaining high levels of customer service, data entry, and technical skills. The ideal candidate will possess excellent communication, organizational, problem-solving, and attention-to-detail skills, as well as the ability to effectively manage competing demands simultaneously, with a strong ability to provide sound judgment and work independently in a fast-paced environment.

Requirements

Graduation from an approved high school or vocational school
Must possess excellent computer skills
Well organized
Demonstrated close attention to detail while remaining on task with multiple interruptions
Strong customer service skills and have at least six months customer service experience
Demonstrated dependability; excellent attendance and punctuality in past positions
Ability to apply sound, quick and independent judgment
Possess excellent verbal and written communication skills
Reliable and accountable
Ability to learn new technology and new processes
Proficient with Microsoft Office programs
Excellent verbal and written communication skills
Ability to work respectfully with people from diverse backgrounds, both as customers and co-workers
Demonstrated interpersonal skills and work well with colleagues and other court employees in a team environment

Nice To Haves

Experience with civil or probate statutes and rules
Court Clerk experience
Strong skills working within an electronic environment
Proficiency in working in the Minnesota Judicial Branch's Electronic Filing System or eFS

Responsibilities

Provide high-level customer service over the phone, at the front counter, and through email and to attorneys, judicial staff, law enforcement, and other agencies.
Review and process legal documents for completeness, accuracy, and compliance with court rules and statutes.
Initiate, schedule, notice, and process filings and orders filed with the court, including financial activities like rent escrows and deposits.
Enter permanent record information into MNCIS, including case events, activity, dispositions, and judgments.
Perform courtroom clerical duties, such as preparing calendars, files, forms, writs, and arranging for interpreters.
Ensure accuracy and completeness of records, while maintaining confidentiality in compliance with local, state, and federal statutes and court rules.
Contact referees/judges with documents or information requests, and respond to questions and inquiries about court policies and procedures.
Perform varied court clerical work using SharePoint, eFS, MNCIS, Microsoft Office, and other related systems to process civil and probate cases.
Create training materials and train new staff on court processes and procedures.