Court Operations Associate (Information Desk Clerk) (Bilingual English/Spanish Preferred)

State of Oregon

2d • Onsite

About The Position

Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public. We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work, lived experience, and education, plus any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission.

The Washington County Circuit Court in Hillsboro, Oregon, is hiring an Information Desk Clerk (Court Operations Associate) to join our team in the Domestic Relations Department. In this role, you will spend most of your time providing customer service. You will provide court customers and walk-in patrons with directions to courtrooms, offices, and county agencies nearby. You will answer questions and explain court processes and procedures. You will answer a high volume of calls for the department and route them as needed. You will also use the electronic case management system to review case details, check the status of cases, and view court schedules. Additionally, you will process incoming and outgoing mail. You will scan documents into the case management system and verify the quality of the images. You will maintain equipment for our court interpreters. You will also manage the court’s lost and found, which includes documenting lost items of value and sending them to the Administration Office for secured storage. You will spend part of your time helping the Records Department by scanning and verifying court case files. Assigned tasks may be changed to accommodate workload and organizational needs.

Requirements

• High school diploma or equivalent.
• At least three (3) or more years of responsible experience in a moderately complex office or business setting involving the processing of financial, administrative, or legal documents.
• Any combination of education and experience equivalent to three (3) years of experience that typically supports the knowledge, skills, and abilities for the position.

Nice To Haves

• Experience performing a variety of clerical or administrative support tasks with strict deadlines in a busy business or professional setting.
• Experience using a variety of software programs to access and input information and complete various tasks.
• Experience providing customer service to a variety of individuals in challenging circumstances.
• Experience explaining processes, procedures, or policies on behalf of an employer.
• Bilingual English/Spanish proficiency is preferred.

Responsibilities

• Provide court customers and walk-in patrons with directions to courtrooms, offices, and county agencies nearby.
• Answer questions and explain court processes and procedures.
• Answer a high volume of calls for the department and route them as needed.
• Use the electronic case management system to review case details, check the status of cases, and view court schedules.
• Process incoming and outgoing mail.
• Scan documents into the case management system and verify the quality of the images.
• Maintain equipment for our court interpreters.
• Manage the court’s lost and found, which includes documenting lost items of value and sending them to the Administration Office for secured storage.
• Helping the Records Department by scanning and verifying court case files.

Benefits

• We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
• OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job.
• You are potentially eligible for a 5% annual increase.
• OJD is an eligible employer for the Public Service Loan Forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED