Court Coverage Coordinator

ABC Legal Services•Longmont, CO

3h•$20 - $20•Onsite

About The Position

Docketly, sister company to ABC Legal Services, is a growing company in Longmont, Colorado. For the creditor’s rights industry, we make hiring a stand-in attorney easy, fast, and safe. By combining our own software with a nationwide network of attorneys, we have redefined the what’s possible for the legal services industry. Job Overview: The Court Coverage Coordinator is responsible for coordinating and ensuring reliable coverage for a high volume of court hearings while maintaining strong operational performance standards. This role operates within a fast-paced, in-house operations environment where speed, accuracy, and accountability are critical. The representative works closely with supervisors, coverage teams, and attorneys to ensure hearings are assigned, confirmed, and executed successfully. This is a KPI-driven role requiring individuals who take ownership of results, respond quickly to operational challenges, and consistently meet performance expectations. Success in this position requires strong Apple-style operational fundamentals including ownership, simplicity in execution, attention to detail, proactive communication, and a relentless focus on delivering reliable outcomes.

Requirements

Strong organizational and multitasking abilities in high-volume environments
Ability to perform under time-sensitive operational conditions
Excellent communication and collaboration skills
Strong problem-solving and decision-making ability
Comfort working within structured workflows and performance expectations
Proficiency with scheduling systems and operational software

Nice To Haves

Experience in legal operations, hearing coordination, or litigation support
Experience working in KPI-driven operational environments
Familiarity with court procedures and hearing processes

Responsibilities

High Volume Hearing Coverage Management
Coordinate and assign a high volume of daily court hearings to qualified attorneys.
Ensure hearings are confirmed, scheduled, and prepared prior to scheduled court times.
Monitor hearing pipelines to ensure full coverage and operational readiness.
KPI Ownership & Performance
Manage daily workload while meeting or exceeding operational KPIs.
Maintain strong performance across key operational metrics including:
Coverage completion rate
Hearing assignment speed
Response time to coverage gaps
Coverage reliability
Client service quality
Monitor personal performance and contribute to overall team productivity.
Risk Identification & Rapid Resolution
Identify high-risk hearings early and escalate when necessary.
Resolve last-minute coverage gaps or attorney conflicts quickly and efficiently.
Coordinate contingency coverage when unexpected issues arise.
Team Collaboration & Communication
Work closely with supervisors and coverage team members within the in-house operations environment.
Maintain clear communication with attorneys and internal teams regarding hearing status.
Provide updates and escalate operational risks when necessary.
Operational Excellence
Maintain accurate records within scheduling and operational systems.
Follow established coverage workflows and operational standards.
Contribute ideas to improve coverage reliability and operational efficiency.
Apple-Inspired Operational Fundamentals
High Volume Coverage Representatives are expected to operate with strong foundational principles:
Ownership
Take responsibility for outcomes and ensure coverage challenges are resolved proactively.
Simplicity in Execution
Solve operational challenges with clear, efficient actions that keep coverage moving.
Attention to Detail
Accuracy in hearing assignments and system updates is critical to operational success.
Proactive Communication
Identify risks early and communicate clearly with supervisors and team members.
Customer Experience Focus
Reliable hearing coverage directly impacts client trust and service quality.
Continuous Improvement
Seek ways to improve operational speed, reliability, and team efficiency.