Course Materials Retail Coordinator (UNMTemps)

University of New Mexico•Albuquerque, NM

20d•$18 - $23

About The Position

The UNM Bookstore is seeking a dedicated, forward-thinking team member for the Course Materials department. The successful candidate will require collaborative skills, attention to detail, customer service skills, and an ability to adapt to the evolving Course Materials landscape. This position coordinates the procurement and management of course materials and services intended for resale by the University Bookstore; works with external vendors and customers to determine product requirements and availability, oversees and coordinates merchandise orders, receipt, and return; investigates and resolves procurement problems and issues, and assists customers with specific product location and ordering. This is a management position that oversees all aspects of student employees including hiring, scheduling, training and allocation of work. This position will also assist with the online order fulfilment process at multiple locations. The successful candidate is responsible for opening and closing manager duties, and some evening, weekend and holiday work is required throughout the year. See the Position Description for additional information.

Requirements

High school diploma or GED
At least 2 years of experience directly related to the duties and responsibilities specified
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Nice To Haves

Proficiency with MS Excel, Word, and SharePoint
Excellent customer service skills
Ability to learn reconciliation and reporting systems
1-3 years supervisory experience
Excellent written and verbal communications skills
Experience in researching and resolving order/customer service issues
Experience hiring and training student associates

Responsibilities

Coordinates the procurement and management of course materials and services intended for resale by the University Bookstore
Works with external vendors and customers to determine product requirements and availability
Oversees and coordinates merchandise orders, receipt, and return
Investigates and resolves procurement problems and issues
Assists customers with specific product location and ordering
Oversees all aspects of student employees including hiring, scheduling, training and allocation of work
Assists with the online order fulfilment process at multiple locations
Responsible for opening and closing manager duties