About the position
The Courier provides exceptional delivery and courier services. This position receives orders from a centralized dispatch, retrieves parcels/mail from different local offices, and then delivers the parcels/mail in a timely and safe manner. The position will also serve as a backup to the front or back of office functions. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Responsibilities
- Provides 5-star customer service to all employees (in all forms of communication).
- Travels a predefined courier route via automobile to deliver mail and parcels throughout the campus.
- Keeps log and time stamp of items received and delivered.
- Supports chain of custody requirements defined within the operating procedures.
- Performs pick-up and delivery of jobs by accurately following a map and/or written instructions.
- Follows Operational Service Excellence performance requirements.
- Responds to client requests, ensuring the accuracy of the order taken and delivery of the completed orders in a timely manner.
- Completes all paperwork in a timely, accurate and legible manner.
- Maintains compliance with state and company standards by operating a vehicle in a safe and lawful manner and following company guidelines in the event of an accident and/or injury.
- Presents professional appearance to clients by dressing in professional attire according to company standards.
- Has a responsibility for vehicle safety by maintaining routine maintenance on all delivery vehicles (oil change, tire rotation, etc.) according to company specifications.
- Services vehicle driven, such as checking fluid levels and replenishing fuel.
- Delivers mail and parcels throughout the campus.
- Performs pick-up and delivery.
- Responds to client requests accurately and in a timely manner.
- Services the vehicle driven.
- Proactively seeks out additional work during downtime.
- Builds professional relationships with customers and other teams.
- Maintains professionalism and composure when interacting with all employees.
- Trains back-up and providing guidance on policies and procedures.
- Determines what additional support is needed when handling sensitive inquiries.
- Provides exceptional customer service to client.
- Provides front or back of office coverage as needed.
Requirements
- High School Diploma (or equivalent) required.
- 2+ years prior work experience preferred.
- Current state-issued driver’s license with clean driving record.
- Ability to work assigned work hours determined by manager.
- Excellent organizational and time management skills.
- Analytical abilities and aptitude in problem-solving.
- Superb written and verbal communication skills.
- Current knowledge or ability to learn computer-based systems required for functions of position.
- Required to maintain an overall professional appearance and attitude.
- Adhere to all policies and procedures required.
Nice-to-haves
- Strong verbal and written communication skills.
- Excellent customer service skills.
- PC skills MS Office Suite experience.
- Ability to handle multiple tasks simultaneously.
- Good organizational skills.
- Working knowledge of MFD equipment.
- Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
- Possesses ability to work independently and capable of completing projects.
- Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.
Benefits
- Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
