Courier Dispatcher

VCU Health • Richmond, VA

5d

About The Position

The Courier Services Dispatcher will coordinate and oversee the daily operations of courier services including the transport of specimens, pharmacy items, supplies and shuttle services for patients and visitors while utilizing logistics software and routing tools to ensure timely, efficient, and safe transportation across all services. The Courier Services Dispatcher will also oversee all patient parking areas to include access control systems, guest and special event parking, enforcement, cleanliness and shuttle operations for patients and visitors.

Requirements

• High school diploma or equivalent
• Possess/maintain a valid, non-restricted driver’s license with a neutral or positive driver point balance.
• 6 months of experience in dispatch, transportation logistics, or related field- preferably in healthcare or courier services

Nice To Haves

• Associate’s degree in business administration, Logistics, Healthcare Administration or a related field.
• Strong knowledge of geographic area and traffic patterns.
• Proficient in using dispatching software

Responsibilities

• Coordinate and dispatch courier routes for specimen delivery, pharmacy distribution, medical supply transport and interdepartmental deliveries
• Manage daily shuttle services operations, ensuring timely pickups and drop-offs for patients, families and visitors
• Monitor courier and shuttle activity in real-time using logistics software and GPS tracking tools
• Optimize routes and schedules to improve efficiency, reduce costs and maintain service quality
• Respond to on-demand and priority delivery requests, adjusting routes and schedules as needed
• Communicates effectively with drivers, staff and vendors to ensure seamless coordination
• Maintain accurate logs of transportation activities, delivery confirmations, delays and incidents
• Support compliance with safety, confidentiality and infection control standards
• Escalate operational issues to leadership when necessary and contribute to process improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED