County Revenue/Collection Coor

Lancaster County•Lancaster, PA

About The Position

Front line cross trained position directly responsible for working with constituents in both the Treasurer and Tax Claim divisions. The County Revenue and Collections Service Coordinator works independently within the Treasurer’s Office & Tax Claim Bureau. The County Revenue and Collections Service Coordinator is directly responsible for working with taxpayers to understand their options before their accounts are turned over to the Tax Claim Bureau and subsequent options once their accounts are placed with the Tax Claim Bureau. The County Revenue and Collections Service Coordinator works directly with Assessment to update taxpayer parcel information that is determined to be incorrect or needs updated. The County Revenue and Collections Service Coordinator will be the intermediate between various social service, senior services, constituent services, and referral agencies to refer taxpayers to applicable support networks should the need arise. The County Revenue and Collections Service Coordinator will serve as the liaison to PennDot for the Mobile Home Division. The County Revenue and Collections Service Coordinator will perform individual audits pertaining to their work to assure account accuracy, opening and processing county/municipal real estate tax payments and assisting customers at the counter and via phone/email. Under the direction of the Tax Claim Bureau Supervisor, team member will provide direct support during tax sale preparation and interact daily with constituents to assist in bringing their delinquent accounts current.

Requirements

High school diploma or GED equivalent required with 5 years of relevant work experience.
Knowledge of modern office technologies.
Advanced accounting and bookkeeping experience.
Excellent communication skills.
Proficient in use of office equipment including personal computer, 10-key calculator, fax, copier, etc.
Computer skills including Microsoft Word and Excel.
Detail oriented with excellent mathematical skills.
Ability to understand and follow both oral and written instructions.
Ability to get along well with others.
Ability to multi-task
Must be able to pass pre-employment criminal background check
Ability to sit or stand for extended periods of time

Nice To Haves

Associates degree or business trade school degree preferred with 3 years of relevant work experience.

Responsibilities

Partner with the County Assessment Office to assist taxpayers with updating or changing their Name and/or address data.
Open incoming mail, accurately accept payments received for current year real estate taxes.
Assist customers at the counter and provide excellent customer service.
Upload Fulton Bank batch payment reports into DEVNET and reconcile each batch upload to make certain DEVNET credits the correct taxing district.
Provide receipts and/or tax certifications for individuals making payments.
Email/mail tax receipts to constituents.
Issue monthly bus passes.
Receive money from other departments and prepare daily bank deposit
Open incoming mail, accurately prepare payments received for prior year real estate taxes through accurate and efficient use of computers relating to data entry.
Balance information entered by comparing accounting reports and calculator tape payments received.
Provide front line assistance to customers at the counter and provide excellent customer service.
Submit balanced reports and checks to supervisor to include in daily deposit.
Provide receipts for individuals making payments.
Open, process, sort and post mail; prepare bills for mailing including sorting, organizing and bundling.
Provide payment options, assistance program(s) information, and contact county agencies to refer delinquent taxpayers in need of financial assistance.
Research delinquent homeowners to make contact with them to discuss account and provide referral support services, if necessary.
Front line constituent support; receive, screen and direct calls; provide information related to area of assignment as necessary.
Liaison to PennDot to request Mobile Home title information.
Upload credit card payments into DEVNET and reconcile each batch upload to make certain DEVNET credits the correct account.
Proficient understanding of all laws pertaining to the Tax Claim Bureau.
Refer legal questions to the Tax Claim Bureau’s supervisor.
Prepare Upset Tax Sale/Judicial Sale files through researching property owner information, sorting, alphabetizing, and filing various sale related documents in appropriate folders.
Provide approved information to be submitted to social service agencies should a delinquent taxpayer qualify under applicable program for assistance.
Perform other duties assigned by supervisor(s).