Countertop Service Technician
About The Position
The Field Service Technician (FST) is a trusted Cambria ambassador of service who is responsible for exceptional on-site service to our residential and commercial clients, by providing customer service, assessing customer concerns, and performing Finish Work where applicable. Essential Duties & Responsibilities Travel to customer sites to evaluate product related claims, deliver outstanding customer service by being courteous, professional, and responsive to the customers needs Inspect claims thoroughly, gather necessary details, take photographs, and provide complete and timely documentation of findings and work performed Articulate service solutions and options while setting proper expectations Perform on-site repairs using Cambria’s approved standards, techniques, and materials, maintaining a high level of quality workmanship Arrive on time to appointments, complete tasks within expected timeframes, and contribute to the overall efficiency and success of the team Partner and communicate effectively with the Regional Product Representative about the site visit and product findings Maintain company vehicles, tools, and equipment in excellent working condition and ensure a professional appearance at all times Follow all safety policies and procedures Perform additional duties or projects as assigned by management to support departmental and organizational goals
Requirements
- Exceptional interpersonal, verbal, and written communication skills
- Strong customer service skills with the ability to build rapport and effectively communicate with clients
- Meticulous attention to detail and a commitment to quality workmanship
- Excellent problem-solving and critical thinking skills
- Ability to operate various power tools safely and efficiently
- Accurate color perception is required
- Professional appearance and demeanor required
- Education : High School diploma or equivalent
- Experience : 1 year of experience in a field service, customer service or trade position preferred
- Systems : Google Suites, Salesforce, ability to read technical drawings/documents is a plus
- Additional Requirements: Managerial Requirements: N/A
- Physical Requirements : Ability to lift up to 50 pounds daily, drive for long periods. Must be able to stand, bend, and twist while performing service work.
- Travel Requirements : Daily local travel. Overnight travel is required on occasion
- Must hold a valid Driver’s License from the state of residence.
- Must be able to successfully pass a Motor Vehicle Record (MVR) check in accordance with Cambria standards.
Nice To Haves
- Systems : Google Suites, Salesforce, ability to read technical drawings/documents is a plus
- Experience : 1 year of experience in a field service, customer service or trade position preferred
Responsibilities
- Travel to customer sites to evaluate product related claims
- Deliver outstanding customer service by being courteous, professional, and responsive to the customers needs
- Inspect claims thoroughly, gather necessary details, take photographs, and provide complete and timely documentation of findings and work performed
- Articulate service solutions and options while setting proper expectations
- Perform on-site repairs using Cambria’s approved standards, techniques, and materials, maintaining a high level of quality workmanship
- Arrive on time to appointments, complete tasks within expected timeframes, and contribute to the overall efficiency and success of the team
- Partner and communicate effectively with the Regional Product Representative about the site visit and product findings
- Maintain company vehicles, tools, and equipment in excellent working condition and ensure a professional appearance at all times
- Follow all safety policies and procedures
- Perform additional duties or projects as assigned by management to support departmental and organizational goals
Benefits
- Cambria’s starting hourly range for this position is $21.00 - $26.00.
- This position will be provided a branded company vehicle, based on fleet availability, or temporary mileage reimbursement in lieu until a vehicle becomes available.
- Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
