Counter /Warehouse Associate - Albuquerque

Johnstone Supply•Albuquerque, NM

6d•$17 - $20•Hybrid

About The Position

We are seeking a dependable, detail-oriented Counter/Warehouse Associate to support our HVAC wholesale operations. This hybrid position plays a critical role in both customer-facing sales support and back-end warehouse logistics. The ideal candidate has strong organizational skills, a customer-first mindset, and experience with inventory and order processing systems.

Requirements

High school diploma or equivalent.
Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.
Excellent customer service and communication skills.
Team player with a strong work ethic and attention to detail.

Nice To Haves

Prior experience in HVAC, plumbing, electrical, or building supply distribution is preferred.
Basic knowledge of HVAC systems, parts, and tools is a plus.
Experience with barcode scanning and warehouse management systems is highly desirable.
Forklift certification or ability to obtain one (company provided).

Responsibilities

Greet and assist walk-in and call-in customers in a professional, courteous manner.
Generate new and repeat sales by providing accurate product and technical information.
Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
Communicate availability, pricing, promotions, and delivery status with customers.
Work with contractors, technicians, and internal team members to fulfill product needs.
Accurately pick products for counter, phone, and online sales orders using a barcoded inventory system.
Stage, pack, and process outbound shipments for delivery or pickup.
Inspect incoming freight for accuracy and damage; document and report discrepancies.
Load delivery and transfer trucks using a forklift, pallet jack, or hand truck in a safe and efficient manner.
Perform periodic cycle counts to maintain inventory accuracy.
Assist with receiving and stocking incoming inventory in the warehouse.
Keep warehouse and counter area clean, organized, and in compliance with safety protocols.

Benefits

We offer a variety of options for medical coverage so you can pick the plan that works best for you!
Dental
Vision
401k- after 1 year of employment, we offer a 3% non-elective contribution with immediate vesting.
3 weeks paid PTO within the first year of employment!
Paid holidays (including half-day New Year's Eve and Christmas Eve)
HSA options
Life insurance
Long-term disability insurance
AD&D Insurance