Counter Staff

Nans Kitchen•Westford, MA

15d•$18 - $20

About The Position

We are a kitchen of two worlds. On one hand, we have a literal cult following for our Fired Chicken. We have regulars who have tattooed our sandwich on their bodies just to secure a Gold Member card for life. When the lunch rush hits, it’s high-octane, high-volume, and legendary. On the other hand, we are a disciplined scratch kitchen. We don't do "frozen." We work with farmers, obsess over the snap of a fresh radish, and rewrite our menu every single season to highlight what’s actually growing in the dirt right now. We need a Counter staff who can speak both languages: the "hype" of the perfect sammie and the "craft" of a seasonal harvest. Why This Isn't Your Average Counter Job The Seasonal Evolution: Every three months, the game changes. You’ll be trained on new ingredients, new flavor profiles, and new stories. You’ll never be bored because the menu never stays the same. Farm-to-Counter: You aren't just pushing buttons on a POS. You’re explaining the passion behind each recipe & why we use the amazing products we do. The Gold Member Vibe: You’ll be the one welcoming our tattooed superfans. You’re joining a brand with a soul, a personality, and a massive local reputation. Nan's Kitchen OUR PURPOSE The purpose of Nan's is to connect communities through the power of agriculture & nutritious food by partnering with local providers and lessening the carbon footprint OUR VISION Our vision is to deliver fresh, wholesome, and nostalgic meals to individuals, families and groups. Through responsible & sustainable sourcing practices, our food is grown as close to home as possible, leaving the flavors and nutrients to travel the shortest possible distance from field to fork, resulting in a meal you can… quite literally, “feel good about” CORE VALUES Respect For the food, the farmers and our equipment; for each other, our time, feelings, different perspectives and ideas & opinions that are not your own Integrity We are scratch made and genuine, integrity is core to how we act, plan, cook, and execute to ensure the highest quality of food & customer service Intention With our mission, our flavors, our words and our actions Collaboration It takes a village. We celebrate mutual respect for our own weaknesses as well as the strengths & weaknesses of others Gratitude For the opportunity to share our delicious food with the community; for the hard work of our friends & teammates, our vendor’s commitment, our opportunity to grow and share knowledge & food with each other

Requirements

You’re a "People Person" with an Edge: You can handle the "Gold Member" energy and the rush-hour pressure without losing your cool.
You Actually Care About Food: You get excited when the seasons change and the new produce arrives.
You’re a Finisher: You don't just take orders; you curate experiences and make sure every guest leaves a fan.

Responsibilities

Expert Storytelling: Breaking down the seasonal menu for guests and helping them find their new favorite dish.
Quality Guard: Ensuring that every Fired Chicken sammie meets the "tattoo-worthy" standard before it hits the bag.
High-Speed Coordination: Managing a line that often wraps around the block with grace, speed, and a sense of humor.
The "Scratch" Standard: Maintaining a pristine environment that reflects the care we put into our food.