Counter Salesperson

CMC Supply•Rocky Mount, VA

9h•Hybrid

About The Position

CMC Supply is a trusted supplier of high-quality plumbing, septic, excavating, and water system materials serving contractors, builders, and industry professionals throughout the region. We are committed to delivering exceptional service, reliable products, and safe, efficient operations. At CMC Supply, our team is the foundation of our success. We value hard work, accountability, teamwork, and a strong commitment to safety. Our employees take pride in supporting our customers with accuracy, professionalism, and a dedication to getting the job done right. Position Summary The Counter Salesperson is responsible for increasing sales and customer satisfaction by efficiently and professionally assisting walk-in and telephone customers with product selection and purchases. This is a hybrid role that combines counter sales and warehouse responsibilities. In addition to customer-facing duties, this position requires regular participation in warehouse operations, including stocking inventory, maintaining accurate inventory levels, pulling and staging orders, and ensuring materials are fulfilled safely and correctly. Candidates must be comfortable working in both a sales environment and an active warehouse setting.

Requirements

High school diploma or equivalent preferred
Strong customer service and communication skills
Basic computer skills
Ability to multitask in a fast-paced environment
Ability to work effectively both independently and as part of a team
Must be 18 years of age or older
Ability to lift up to 50 pounds regularly
Ability to stand, walk, bend, and move throughout the shift
Comfortable working in a warehouse environment
Successful completion of a pre-employment drug screen, including marijuana, is required.
CMC Supply maintains a drug-free workplace.

Nice To Haves

Forklift experience preferred

Responsibilities

Greet all customers promptly and professionally at the counter
Assist walk-in and phone customers with product selection and order placement
Promote stocked products and suggest alternatives when requested items are unavailable
Apply product knowledge to identify customer needs and recommend solutions
Determine when customer needs should be escalated to management or outside sales
Maintain a clean, organized, and professional counter and showroom area
Stock inventory accurately and in assigned locations
Maintain organized warehouse and product displays
Pull, stage, and verify customer pickup orders, including showroom orders
Accurately fulfill orders and complete second-check procedures
Process customer returns both in person and via phone
Assist with receiving shipments and working truck deliveries
Support inventory accuracy and cycle counting as assigned
Attend and participate in team meetings and company events
Follow all safety procedures and company policies
Work hours as required to support business needs, including extended hours during busy seasons