Counter Salesclerk (Roanoke, VA)

Chaney Enterprises•Roanoke, VA

18h•Onsite

About The Position

Summary/Objective: The Counter Salesclerk is responsible for all aspects of the front counter sales and customer service within retail stores. Essential Functions: Greet and assist customers: Welcome customers and help them with product inquiries, offering knowledgeable advice on masonry, building materials, tools, and other products. Process transactions: Handle customer orders, invoicing, and payments, whether in-store, by phone, or online. Provide estimates and quotes: Offer product estimates and quotes based on building plans or a bill of materials. Stay informed about inventory: Keep up-to-date with the store's product inventory, hardware, tools, and other building supplies to provide accurate advice and suggest complementary products. Restock and check inventory: Assist in maintaining inventory levels by restocking shelves, checking for shortages, and helping with product counts. Promote deals and upsell: Inform customers about special deals, discounts, or new products, and encourage additional purchases to increase sales. Maintain sales floor: Ensure the sales floor and product displays are organized, clean, and visually appealing to customers. Resolve customer issues: Address and resolve customer complaints, returns, or exchanges in a professional manner. Collaborate with teams: Work closely with the warehouse team, purchasing department, and management to fulfill orders and ensure smooth store operations. Coordinate deliveries: Arrange the efficient and safe delivery of products from the plant to the customer's location. Follow safety protocols: Adhere to all safety protocols related to handling building materials and operating equipment like forklifts if required. Comply with safety rules: Understand and follow all safety rules set by the company and regulatory agencies and report any potential or current safety issues to the manager and Safety Department immediately. Wear PPE: Wear the required personal protective equipment (PPE). Follow environmental regulations: Adhere to environmental regulations and clean up any excess material that could cause environmental problems. Perform other duties: Carry out other duties as assigned. Non-Essential Functions: 1. Fill in for colleagues and subordinates as needed. 2. Volunteer and participate in company events.

Requirements

Three (3) years of related experience and/or training.
Creativity and problem-solving skills.
Prior experience as an Inventory clerk or a similar role.
Extensive internal and external customer support experience needed
Good leadership and strategic thinking skills.
Able to work alone or as a team.
Customer and Team-Oriented attitude.
Ability to multitask while working in a fast-paced environment.
Exceptional time-management and organizational skills.
Driven and ambitious individual with a strong desire to succeed.
Valid Driver’s License.

Nice To Haves

Construction related work experience.
Knowledge of hardscapes.
Associate degree (A.A.) or equivalent from two-year college or technical school

Responsibilities

Greet and assist customers: Welcome customers and help them with product inquiries, offering knowledgeable advice on masonry, building materials, tools, and other products.
Process transactions: Handle customer orders, invoicing, and payments, whether in-store, by phone, or online.
Provide estimates and quotes: Offer product estimates and quotes based on building plans or a bill of materials.
Stay informed about inventory: Keep up-to-date with the store's product inventory, hardware, tools, and other building supplies to provide accurate advice and suggest complementary products.
Restock and check inventory: Assist in maintaining inventory levels by restocking shelves, checking for shortages, and helping with product counts.
Promote deals and upsell: Inform customers about special deals, discounts, or new products, and encourage additional purchases to increase sales.
Maintain sales floor: Ensure the sales floor and product displays are organized, clean, and visually appealing to customers.
Resolve customer issues: Address and resolve customer complaints, returns, or exchanges in a professional manner.
Collaborate with teams: Work closely with the warehouse team, purchasing department, and management to fulfill orders and ensure smooth store operations.
Coordinate deliveries: Arrange the efficient and safe delivery of products from the plant to the customer's location.
Follow safety protocols: Adhere to all safety protocols related to handling building materials and operating equipment like forklifts if required.
Comply with safety rules: Understand and follow all safety rules set by the company and regulatory agencies and report any potential or current safety issues to the manager and Safety Department immediately.
Wear PPE: Wear the required personal protective equipment (PPE).
Follow environmental regulations: Adhere to environmental regulations and clean up any excess material that could cause environmental problems.
Perform other duties: Carry out other duties as assigned.