Counter Sales

HUBBARD SUPPLYHOUSE•Charlotte, NC

71d

About The Position

Join the Team at Hubbard Supplyhouse! Hubbard Supplyhouse is seeking an energetic, self-motivated individual to join our family-like atmosphere. We are a plumbing and irrigation supply house that also specializes in kitchen, bath, appliances, and lighting. We proudly serve local plumbers, builders, and homeowners in bringing beautiful and functional living spaces to life. As a family-owned, Christian company, our Core Focus (Mission Statement) is “Honoring God with a great team that builds customer partnerships by delivering on expectations”. Our team is built on trust, service, and a commitment to doing things the right way. The ideal candidate will have previous sales experience, thrives in a “team first” environment, and has a passion for customer service. The Counter Salesperson will increase sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers. They will apply technical product knowledge to help customers select and acquire products, ensuring their needs are fully met.

Requirements

High school diploma, GED, or equivalent.
Minimum 1 year in progressive position (2 years preferred)
Product/applications experience required
Basic computer proficiency
Ability to remain in stationary position, often standing or sitting for prolonged periods.
Ability to lift, carry, and adjust weighing up to 100 pounds in multiple directions

Nice To Haves

Previous experience in plumbing, irrigation, or a related industry
Minimum 2 years in similar position preferred
Wholesale distribution experience preferred
Customer-facing sales experience preferred
Strong customer service and communication skills
Ability to manage time and multitask in a busy environment
Comfortable with initiating sales and recommending additional products
Team player with a positive attitude

Responsibilities

Greet and assist walk-in and telephone customers in a friendly, professional manner.
Handles multiple customers and customer requests simultaneously.
Help customers find the right products by asking questions, listening carefully, and offering solutions.
Troubleshoot product issues and offer technical support when needed.
Research, source, and suggest alternative products to meet customer needs.
Enter orders accurately into Eclipse ERP and process returns or warranties by company guidelines.
Communicate proactively with customers about order updates, delays, or alternatives.
Maintain a clean, organized, and customer-ready counter area.
Build rapport and relationships with repeat customers.
Recommend additional or promotional items to enhance customer purchases.
Inform outside sales staff and management of leads and customer needs.
Promote clearance or surplus inventory to help manage stock levels.
Communicates unexpected increases or decreases in product demand and inventory to purchasing team or management.
Follow company pricing, credit, and sales policies.
Keep up to date with new products through training and team learning.
Complete paperwork and transactions accurately and on time.