Counter Sales, Timonium, Maryland

R.F. Fager Company•Timonium, MD

7d•Onsite

About The Position

This position requires an individual with technical understanding of plumbing and heating (field experience desired) and excellent communication and interpersonal skills. Must be a team player, enthusiastic, flexible and adaptable, with a positive attitude. Duties & Responsibilities: Essential Functions: Assisting customers, in person and on the phone, with their plumbing and heating needs Ensure delivery of personalized customer service through timely quotations and accurate order processing Customer-service and sales-oriented Must be an excellent communicator Have a working knowledge of plumbing/heating products and industry Be skilled in computer use (ability to master Eclipse software) as well as internet for customer service knowledge Establishes and maintains customer relationships, communicates with customers and co-workers to provide a quality customer experience Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs. Ensure customer satisfaction Able to meet deadlines Other duties and responsibilities as assigned

Requirements

A willingness and ability to learn
Communication, time management and organizational skills
Plumbing and Heating experience
Enthusiasm, courtesy and articulation
Computer experience
Customer orientation
Adaptability
High school diploma or general education degree (GED)
Positive attitude with an aptitude for learning

Nice To Haves

Related Plumbing and Heating Industry experience helpful
Working knowledge of Eclipse software preferred

Responsibilities

Assisting customers, in person and on the phone, with their plumbing and heating needs
Ensure delivery of personalized customer service through timely quotations and accurate order processing
Customer-service and sales-oriented
Must be an excellent communicator
Have a working knowledge of plumbing/heating products and industry
Be skilled in computer use (ability to master Eclipse software) as well as internet for customer service knowledge
Establishes and maintains customer relationships, communicates with customers and co-workers to provide a quality customer experience
Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs.
Ensure customer satisfaction
Able to meet deadlines
Other duties and responsibilities as assigned