About the position
We are Part of the TAL Building Centers Family of Stores. Based in Vancouver, Washington, TAL Building Centers is a family-owned company helping to build better communities. At our building centers located throughout the Pacific Northwest, we create a positive experience for our customers, pros and homeowners alike, by providing guidance for innovative, smart building solutions. Our mission and core values drive everything we do. Our Mission: We Help Build Better Communities? Our Core Values: We Are the Guide, We Are Courteous, We Are Ambitious, We Are Accountable, We Are Safe. So, why TAL? Because we're more than just a job – we're an opportunity to be part of something bigger. Embrace your potential, and together, let's build a brighter future.
Responsibilities
- Greeting, assisting and service all customers to provide an exceptional customer experience.
- Understanding basic product categories to help answer customer questions by recommending the appropriate items to complete customers projects.
- Answer customers’ questions on products and assist with selection of products for their project.
- Build and maintain strong relationships with existing customers, ensuring their needs are met and concerns are addressed promptly.
- Establish relationships with potential clients and assess their requirements to offer tailored solutions.
- Have a good knowledge of our product offerings and assist customers with small project estimates.
- Work to upsell by adding additional lines to each ticket.
- Process customers’ orders.
- Process payments and returns.
- Assist sales team members with larger quotes and estimates as directed.
- Work with inside sales to contact and increase sales to existing house accounts.
- Keep the showroom, samples, and literature clean and current.
- Stock shelves with incoming merchandise for store products, maintain assigned areas.
- Assist with store cycle counts and inventories.
- Help keep system information accurate.
- Communicate effectively with customers and internal team members.
- Assist with customer challenges, such as credits, returns, exchanges, and service problems.
- Working knowledge of all products we can supply to customers.
- Basic understanding of construction methods.
- May perform other duties as assigned.
Requirements
- Minimum education of High School or equivalent.
- 1-2 years sales experience preferred but not required.
- Must be able to work as a team and communicate effectively.
- Good understanding of contractor sales process.
- Proficient with Microsoft Office tools and Point of Sale Programs.
Benefits
- Affordable health and dental insurance via a national network.
- HSA employer contributions.
- Employer paid vision insurance.
- Employer paid life insurance.
- Excellent paid time off, including your birthday!
- 401k employer contribution up to 5% of base pay.
- Strong commitment to training, professional development and career advancement.
- Product discounts.
- Tons of other incentives, reward & recognition opportunities, and voluntary benefits!
