Counter Sales (Warehouse)

PACE Supply • San Jose, CA

3d • Onsite

About The Position

Join Our Team at PACE Supply’s San Jose Branch! Are you passionate about delivering exceptional customer service? Do you enjoy helping customers find the right plumbing products and solutions? PACE Supply, a leader in the plumbing supply industry, is seeking a motivated and customer-focused Warehouse Worker – Counter Sales to join our team at our San Jose, CA branch. As a Counter Sales–focused Warehouse Worker, you will be the first point of contact for customers while also supporting warehouse operations. This role is ideal for someone who enjoys working hands-on with plumbing products, assisting customers, and keeping operations running smoothly. Apply today to join a growing team that values reliability, service excellence, and opportunities for long-term growth.

Requirements

• High school diploma or GED required
• Basic knowledge of plumbing products preferred (warehouse, retail, or counter sales experience a plus)
• Customer service or counter sales experience in plumbing or related industries preferred
• Familiarity with warehouse systems and basic proficiency in MS Office
• Ability to read and understand product codes, location codes, and inventory labels
• Strong math skills for order entry, pricing, and cash handling
• Ability to multitask, stay organized, and manage time effectively in a fast-paced environment
• Strong communication and problem-solving skills
• Willingness to learn and grow plumbing product knowledge
• Ability to lift, move, and handle plumbing materials safely
• Ability to work effectively under supervision in a fast-paced environment with strong attention to detail
• Basic forklift operation skills preferred (training available if needed) and the physical ability to lift and move inventory safely
• Strong organizational and time-management skills with the ability to prioritize multiple tasks
• Excellent interpersonal and communication skills for working with customers and team members
• Willingness to learn and grow within a plumbing-focused warehouse and counter sales role

Responsibilities

• Provide prompt, courteous, and professional service to customers at the counter, assisting with plumbing product needs
• Use plumbing product knowledge to recommend appropriate materials and help customers make informed purchasing decisions
• Develop and maintain strong customer relationships through reliable service and effective follow-through
• Accurately enter and process customer orders, quotes, returns, and branch transfers
• Provide pricing, availability, and job quotes for plumbing materials as needed
• Receive, inspect, stock, and organize plumbing inventory to ensure accuracy and accessibility
• Safely load and unload plumbing materials for customer pickup and deliveries
• Maintain a clean, organized, and safe counter area and warehouse environment
• Perform cycle counts and assist with inventory control and accuracy
• Promptly report back orders, damaged materials, or inventory discrepancies to management
• Follow all safety procedures and report unsafe or hazardous conditions
• Participate in ongoing plumbing product training to expand knowledge and improve customer support
• Assist with year-end physical inventory and general branch upkeep as needed

Benefits

• PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees