Counter Sales & Service Associate

Johnstone Supply • Las Vegas, NV

247d • $18

About The Position

Now is the best time to join Johnstone Supply. As our new Counter Sales and Service Associate, you will be the face of our organization to our customers; Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you. Our counter sales professionals have been major contributors in establishing Johnstone Supply as a leader in our industry; they work to support local contractors in their day-to-day work to help ensure that everyone who partners with Johnstone is successful.

Requirements

• At least 3 years of related experience is required.
• A High School Diploma or General Education Diploma (GED) is required.
• Previous counter sales and/or HVAC-R experience: at least 2 years is preferred, but not required.
• Excellent customer service skills.
• Detail-oriented with a keen eye for accuracy in order entry and documentation.
• Proactive and resourceful in enhancing customer experience and resolving issues.
• Ability to thrive in a collaborative environment.
• Adaptable to handle multiple tasks efficiently and remain calm under pressure.
• Ability to regularly lift and carry and/or move up to 50 pounds, and occasionally required to lift up to 70 pounds.

Nice To Haves

• Experience in HVAC-R industry.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Help customers make informed product selections by asking the right questions and actively listening to their needs.
• Troubleshoot and answer technical questions, offering alternative or substitute products when necessary.
• Develop strong rapport with customers, recognizing and greeting regular customers by name.
• Stay informed about new and existing products through ongoing training, studying industry materials, and learning from experienced staff.
• Work closely with fellow counter sales staff, warehouse teams, and other departments to ensure smooth order fulfillment and customer service.
• Accurately enter sales orders into the POS system, handle invoicing and cash payments, and process customer returns and warranties according to company policies.
• Follow up on customer requests for information, quotes, and order updates.
• Promote surplus, sale, and discounted inventory to customers, ensuring optimal inventory levels.
• Maintain organized records and complete all transactions and ensuring the store/showroom is organized and well stocked.
• Assist with receiving, shipping, and general warehouse duties as needed.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• Long-term disability (LTD) insurance.
• 401(k) with company match.
• Paid time off (PTO) after 90 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED