Counter Sales & Service Associate

Johnstone Supply LLC•Macon, GA

29d

About The Position

Now is the best time to join Johnstone Supply. As our new Counter Sales and Service Associate, you will be the face of our organization to our customers; Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you. Our counter sales professionals have been major contributors in establishing Johnstone Supply as a leader in our industry; they work to support local contractors in their day-to-day work to help ensure that everyone who partners with Johnstone is successful.

Requirements

At least 3 years of related experience: is required, but this experience can come from a variety of different work experiences or educational background.
A High School Diploma or General Education Diploma (GED) is required.
Customer Service: You excel at understanding and meeting customer needs, ensuring every interaction is friendly, professional, and solutions oriented.
Detail-Oriented: You have a keen eye for accuracy in order entry, documentation, and maintaining a clean and organized work environment.
Proactive & Resourceful: You are quick to identify opportunities to enhance the customer experience, increase sales, and resolve issues.
Team Player: You thrive in a collaborative environment, contributing to both individual and team success.
Adaptable: You can handle multiple tasks efficiently and remain calm under pressure, adjusting to the changing needs of the business.
Ability: to regularly lift and carry and/or move up to 50 pounds, and occasionally required to lift up to 70 pounds.

Nice To Haves

Previous counter sales and/or HVAC-R experience: at least 2 years is preferred, but not required. We will train new team-members who have the skill and will to succeed.

Responsibilities

Assist & Advise: Help customers make informed product selections by asking the right questions and actively listening to their needs. Troubleshoot and answer technical questions, offering alternative or substitute products when necessary.
Build Relationships: Develop strong rapport with customers, recognizing and greeting regular customers by name. Your ability to connect with customers will help you and the company grow.
Continuous Learning: Stay informed about new and existing products through ongoing training, studying industry materials, and learning from experienced staff.
Team Collaboration: Work closely with fellow counter sales staff, warehouse teams, and other departments to ensure smooth order fulfillment and customer service.
Order Processing: Accurately enter sales orders into the POS system, handle invoicing and cash payments, and process customer returns and warranties according to company policies.
Follow-Up: on customer requests for information, quotes, and order updates. Proactively communicate any potential delays or issues.
Inventory Management: Promote surplus, sale, and discounted inventory to customers, ensuring optimal inventory levels. Communicate any significant changes in product demand.
Organizing & Record Keeping: Maintain organized records and complete all transactions and ensuring the store/showroom is organized and well stocked.
Warehouse Support: Assist with receiving, shipping, and general warehouse duties as needed.