Counter Sales Representative

About the position

The Counter Sales Representative is responsible for assisting customers and contractors with the sales process by taking orders over the counter, answering questions, and receiving payment for customer orders. This position typically works in a retail environment.

Responsibilities

• Greet and interact in a positive manner with customers.
• Assist with questions regarding merchandise, location of merchandise in store, pricing, and promotions.
• Process customer sales through use of cash register.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits and processes according to company standard procedures.
• Provide initial response to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
• Facilitate product selection of scheduled and walk-in showroom customers, using proper forms to assure consistent records of selections.
• Purchase special products and obtain information on pricing specifications, uses and availability.
• Attend assigned training and meetings as required to increase knowledge of entire product offering.
• Create accurate and complete invoices, work orders, and sales tickets.
• Code and input customer orders, pricing information and additional data into the computer system.
• Issue refunds or credits to customers with manager approval when necessary.
• Bag, box, or wrap merchandise; prepare packages as necessary.
• Correctly maintain all cash levels at the registers, compute and record totals of transactions.
• Responsible for appearance of the showroom, the physical integrity and pride of the showroom.
• Maintain store environment including doors, floors, windows, ceilings, restrooms, and workstations.
• Clean and dust products, displays and face of the products.
• Maintain stock levels on the sales floor and in the stockroom.
• Assist with physical inventory.

Requirements

• High School Diploma or GED required.
• 1-3 years of building material knowledge and sales experience preferred.
• Commitment to providing excellent customer service.
• Strong oral and written communication skills.
• Detail oriented and highly observant.
• Ability to multi-task.
• Good mathematic skills.
• Knowledge of building materials, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills.
• Ability to read and understand blueprints.
• Familiarity with computer, printer, telephone, copy machine, fax machine, engineer's scale/ruler, mechanical tools, inventory, and inventory control.
• Ability to drive and walk throughout yards, plants and offices.
• Computer literate with Microsoft Office products and Trend system.
• Ability to work Saturday and evening schedules as required.

Nice-to-haves

• Counter Sales Lead potential opportunities based on experience.