Counter Sales Representative

Brady Services•Morrisville, NC

2d•Onsite

About The Position

Are you a Counter Sales Representative looking for a new opportunity? As a leading Trane® independent office, Brady brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina. We take pride in all we do and in our Associates which is why we offer competitive pay and compensation, benefits, growth opportunities, and more! The Counter Sales Representative is responsible for selling HVAC parts, equipment, and supplies over the phone and at the parts store. Responsible for vendor sales, inventory, purchasing, pricing, and warranty administration. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Requirements

One-year certificate from college or technical school in HVAC; and three to five years parts counter or related experience.
Proficiency in Microsoft office programs is required, as well as a general familiarity with computers, and the ability to learn new software applications.
Valid Drivers License
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations
Ability to pass drug screening
Ability to prove US employment eligibility

Responsibilities

Conducts sales of HVAC parts, equipment, and supplies over the phone and over the counter.
Orders required parts.
Answers customer calls and identifies parts.
Coordinates product promotions.
Loads and unloads shipment of parts, supplies, and equipment.
Receives and processes customer orders.
Responds to customer's inquiries, questions, or complaints regarding products or services.
Responsible for warranty administration on all parts.
Records changes in inventory status by completing paperwork and updating database as necessary.
Maintains supplies inventory by recording quantities used and determining supplies needed.
Delivers parts orders to customer locations or job sites.
Responds to literature requests from customers.
Possesses knowledge of the Trane product line to be able to demonstrate and discuss with customers.
Flexibility to work overtime/weekends, as required.
Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
Continually look for ways to improve our processes and ability to serve our customers effectively
Improve personal performance on a continual basis
Provide responsive, professional and diplomatic customer service
Answer customer calls and correspondence quickly and pleasantly
Communicate with customers in a friendly, professional, and patient manner
Perform all duties with the goal of building and maintaining long-term customer relationships
Immediately address any customers concern and requests the involvement of other Company personnel as required
Follow all company safety programs and report any non-compliance to Store Manager
Notify Store Manager or Safety Manager of any unsafe conditions