Counter Sales Representative

Werner Electric Supply • Wausau, WI

38d • $19 - $23

About The Position

At Werner, we're more than an electrical distributor - we're a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person's voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other. Learn why Werner is a "Great Place to Work": https://www.wernerelectric.com/Careers Job Summary Support sales of electrical products and services to construction or industrial customers. Provide exceptional customer service by taking orders, answering questions, and executing orders. Also, assisting the warehouse operation in the Wausau branch.

Requirements

• Dependable, reliable team player with strong work ethic and attention-to-detail
• Ability to work and 6:30 AM to 3:30 pm work shift (Monday - Friday)
• Basic computer system knowledge

Nice To Haves

• Previous forklift experience is a plus

Responsibilities

• Sell product to walk in customers.
• Assist customers in loading product into vehicle.
• Sell product for delivery next day if local inventory is not available.
• Maintain customer courtesy items: soda machines, popcorn machines, etc.
• Encourage current Promos to customers.
• Maintain Counter Area including displays, reorder tags, etc.
• Build and maintain customer relationships by responding fast, professionally, and with your own personal touch.
• Steadfast focus on growing both sales and margin, while at the same time following corporate defined processes and procedures to ensure quality and continual improvement in speed as well as order entry errors.
• Process customer requests via inbound phone calls, emails, and faxes and convert these requests into Bids and/or Orders.
• Will make customer deliveries as required.
• Review daily reports to manage Open Orders and Bids in process. Expedite as required to deliver to customer's required date.
• Work closely with Warehouse Team to assist in investigating and resolving customer feedback with product deliveries, late deliveries, etc.
• Coordinate with RGA Team to return product from customers and navigate warranty, repair, and service.
• Other related duties as assigned including but not limited to administrative/office duties, deliveries, warehouse pick orders, backup coverage for Counter Sales, and anything else to enhance outstanding customer service.
• Maintain Measures of Success board.
• Assist in loading delivery trucks if applicable.
• Process transfers in inventory into and out of branch.
• Replenish inventory to shelves maintain orderliness and accuracy.
• Process RGA's.
• Cycle count inventory.
• Assist with Pick & Pack as needed.
• Maintain safety and quality records: man lift, delivery vehicles, wire cutting, etc.
• Maintain orderliness of Warehouse and submit 5S worksheet monthly.
• Other related duties as required.

Benefits

• Competitive compensation, annual performance bonus, merit increases every year.
• $19 to $23 per hour with $2,000 annual bonus
• PTO: 2 - 3 weeks of vacation is typical and we give another week of PTO to every employee on top of that
• Consistent hours: 6:30am-3:30pm, average 40-45 hours per week
• Opportunity: clear paths to grow and career advancement opportunity in our warehouse and office
• The people: our leadership team takes pride in fostering an environment where you'll not only receive hands-on training, but also have the opportunity to contribute your ideas and make a real impact. Together, we create a vibrant team atmosphere that encourages collaboration, innovation, and success.
• No Weekends: we're open Monday through Friday only
• Medical, Dental, and Vision Insurance
• Annual bonuses and merit increases based on performance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Paid Parental Leave
• Career Development & Leadership Training
• Tuition Reimbursement
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• Accident Insurance & Critical Illness Coverage
• Pet Insurance
• Identity Theft Protection
• Employee Resource Groups (ERG)
• Employee Assistance Program (EAP)
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed
• Number of Employees: 251-500 employees