Counter Sales Representative

Sonepar•Napa, CA

5d•$24 - $29•Onsite

About The Position

There’s a Place for You at OneSource Distributors A career at OneSource is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. OneSource offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout Arizona, Hawaii, and all of California. We are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe. Being “Powered by Difference” means we respect and value diverse perspectives. At OneSource, we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can provide exciting opportunities to grow your career.

Requirements

High school or equivalent diploma
Clear and concise communication skills
Excellent customer service skills
Experience using Microsoft Office Suite, including Teams and Outlook

Responsibilities

Greets customers on the sales floor. Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
Handles difficulties with customers and coworkers with diplomacy and seeks assistance when needed.
Resolves customer order problems and complaints promptly.
Displays merchandise, suggests selections that meet customers' needs, and emphasizes selling points of an article such as quality and utility. Recommends additional products related to customer needs.
Acquires, uses, and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
Identifies and uses appropriate company and/or customer pricing systems.
Provides oral and written quotations or estimates of prices, terms, and delivery for standard, complex, or non-standard merchandise.
Prepares cash or charge sales tickets with required identification, necessary information for the customer, merchandise, price, and sales tax status for processing, shipment, and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
Receives payment or obtains credit authorization.
Requisitions merchandise from stockroom and/or withdraws and assembles merchandise for immediate delivery, delayed customer pick-up, company truck delivery or shipment by common carrier. Loads customer materials for “will call” orders.
Prepares correspondence and reports necessary for business transactions.
Sell and promote the branch and companywide promotions and specials as directed.
All warehouse duties as needed including shipping and receiving, as needed.