Counter Sales Representative

Schaedler Yesco Distribution • Indiana, PA

35d • Onsite

About The Position

The Counter Sales Representative plays an important role in supporting our goal of creating lasting value for those we serve by performing tasks to support the branch location and serve as a resource to customers. This position is responsible for offering counter support while exhibiting outstanding customer service skills and a commitment to quality and efficiency. You will work closely with our sales and operations teams to deliver customer experiences that promote and support our products and services, while meeting customer expectations. The Counter Sales Representative promotes our culture, The SYD Way, and our core values to all those they serve.

Requirements

• Ability to maintain confidentiality of sensitive and/or customer-related information.
• Excellent Interpersonal skills with good sales tactics.
• Ability to prioritize work based upon customer need(s).
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office or related software.
• Customer service experience.
• Willingness to seek continual education regarding newly available products.
• Must have experience utilizing Microsoft Office products.
• Able to maintain a customer service focused approach to all customer interactions.
• Strong interpersonal and communication skills.
• Able and willing to collaborate with different Schaedler Yesco Distribution departments as needed to meet customer needs.
• Ability to analyze workload and establish priorities based upon customer demand and time sensitive tasks.
• Ability to make sound decisions that are based upon ensuring customer satisfaction, while in accordance with Schaedler Yesco Distribution guidelines and practices.
• Lift up to 50 pounds at a time.
• Work on their feet for prolonged periods of time.
• Safely traverse the warehouse floor when applicable.
• Ability to use a keyboard and type proficiently.
• Talk and hear, both in-person and via telephone.
• Specific vision abilities required by this position include close vision and ability to adjust focus.

Nice To Haves

• Previous experience working in electrical sales or distribution preferred
• Previous experience working in a retail or sales environment preferred.

Responsibilities

• Serve a group of diverse customers at counters by providing information on products or services
• Assist customers with product selection and application
• Share information as it relates to the SYD credit policy, various delivery options, in-house services, and training events
• Provide feedback on accurate product availability and delivery information
• Make recommendations for stock items or customer service stock based on branch sales/customer inquiries
• Maintain a neat, organized, and clean appearance throughout the counter area. Keep shelves, bins, and pegs stocked and properly labeled
• Maintain current vendor/manufacturer promotional materials, displays, banners, sales collateral, and sales reference tools through counter area
• Responsible for oversight of products on bid and/or sales orders, including but not limited to purchasing from vendors and/or manufacturers, resolve customer problems, communicate lead times, ensure delivery of order, and process credits
• Work directly with vendors to obtain special pricing, when applicable.
• Grow sales and gross margin
• Utilize vendor websites for product searches, pricing, availability and cut sheets.
• Review and manage daily reports and queues to maintain accurate prioritization and necessary follow-up on bids, open orders, and credits
• Maintain Will Call orders, which may include calling customers, shipping orders, canceling orders, etc.
• Perform cycle counts, maintain inventory and location accuracy
• Manage all inbound and outbound communications in a professional and timely manner
• Properly maintain daily schedule, e-mail, and voicemail to reflect current activities.
• Work with Customer Experience Manager and/or Outside Sales to keep account pricing relevant and contact information up-to-date
• Make outbound calls to house accounts or prospects in effort to grow business, as requested by your manager
• Assist customers with safely loading their vehicles with purchased products
• Pursuit of continuing education related to Schaedler Yesco Distribution products, services and solutions.
• Ability to be flexible to work in a warehouse setting as needed.

Benefits

• Health Coverage: Choose from 2 PPO options for Medical, Dental, Vision, and RXcoverage kicks in just 60 days after the 1st of the month!
• 401K with company match.
• Flexible Spending Account (FSA) & Health Savings Account (HSA).
• Employee Stock Ownership Plan (ESOP): Become a stakeholder in our success!
• Quarterly bonuses.
• Company-paid disability and life insurance.
• Generous paid holidays and paid time off accruing.
• Opportunities for continuing education and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed
• Number of Employees: 251-500 employees