Counter Sales Representative

Koch Enterprises Family of Companies • Export, PA

4d

About The Position

Standard Air has grown through the past 70 years by serving the commercial and residential HVAC contractors with quality pre-sale application and post-sales support and a large inventory of equipment and parts. Our employees are committed to continuing this unparalleled dedication to facilitate our contractor-partners success.
Standard Air & Lite is seeking an experienced HVAC Counter Sales Representative.

Requirements

• This position requires a minimum of a high school or equivalent level of formal education.
• Five years of experience with excellence in customer service in the service industry.
• Must be able to handle multiple tasks, set priorities and work independently and keep essential information confidential. Result-driven and customer-focused.
• Must have computer skills with proficiency in Microsoft Office (Outlook, Excel, Word & PowerPoint).
• Requires excellent verbal and written communication skills including phone, text, and e-mail.
• Must have strong problem solving, negotiating, and analytical skills with attention to a high level of attention to detail and accuracy.
• Excellent organizational and customer service skills.

Nice To Haves

• Experience in HVAC industry is desirable. Knowledge of HVAC systems is helpful but not required.
• Knowledge and experience in Epicor P21 or similar distribution ERPs is a plus.

Responsibilities

• Customer Service
• Meets and greets customers at the point of sale with service, respect, and knowledge.
• Collects customer’s information for account maintenance using company-provided systems.
• Prepares and stages orders for customer will call.
• Contacts customers regarding arrivals of items on order/backorder.
• Provides prompt and courteous service for all customers and potential customers of the branch.
• Actively engages in ongoing customer service training and skill development.
• Sales Operations
• Processes requests for quotes and orders including web orders without error via phone, text, and or e-mail.
• Initiates and expedites RC direct parts orders for quicker availability.
• Initiates Return Material Authorizations.
• Reviews open orders, open quotes, and open RMA reports.
• Prepares shipments of UPS/FedEx and ltl including bill of ladings.
• Effectively communicates features and benefits of HVAC products and actively promotes our products.
• Prepares paperwork for non-Carrier parts warranty submissions.
• Reviews and submits SCA warranty forms for Carrier parts.
• Inspects Freight Damage claims by customer prior to submission to product manager.
• Warehouse Operations
• Maintains a neat counter area, replenishes stock on store shelves and updated showroom displays.
• Maintains accurate bin maintenance.
• Supports outside sales and product managers.
• Participates in after-hours rotation.
• Follows and adheres to all safety, health, security, and environmental standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED